Hello Community,
Spring has sprung! Here’s to lots of warm and sunny days to come! As the warmer weather is arriving, so does our annual cable burial season. This year, we’ve made it easier than ever to check the status of your cable burial status with our virtual assistant Anna!
What is the cable burial process?
If a technician determines an existing buried line to your home is the cause of your service issues, they’ll run a temporary line to provide stable service and arrange to have the buried line replaced.
Once a request has been made, burials usually take between 6–8 weeks to complete (weather permitting). During this time we will obtain permits, apply for utility locates where necessary and assign a burial contractor to do the work. Please note: Burials are performed from April-November during the warmer months when the ground is defrosted (to avoid the temporary line becoming exposed due to frost heaving and being damaged again).
You can learn more or ask our virtual assistant Anna about the status of your order by visiting https://www.rogers.com/cableburial
Want to dive in and learn even more? Please check our comprehensive Rogers' Burial Process post on the TV board.
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