Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[koldingl93]

Thanks very much @ meowmix

[Meowmix]

Hello @koldingl93

You are welcome!

[gavinjai]

@thuynh01I tried talking to the rep at besy buy, no they do not sell unlock phones even the location has samsung experience store inside. Ended up going to Samsung store at Sherway Garden to place preorder for s7 Edge.

[pnguyen]

I just spoke with a Rogers representative and they informed me that I have the option of either exercising the upgrade option or the buy outright option when I pick up my reserved phone. Not sure what is concrete information at this moment.

I am selling my current Note 4 in order to buy this S7. If i can't buy it outright in the store March 11. I'm screwed 😞

[thuynh01]

@gavinjai  thanks for letting me know. Well guess ill be headed to sherway gardens this weekend. Hopefully they still have preorders available.

[Meowmix]

Hello @pnguyen

Yes that is correct as i mentioned that earlier as well. You can buy you will have to open a new account for a couple weeks to do so. That's the only way to get the free Gear VR. 

[Meowmix]

Hello @thuynh01

They will still take pre orders as long as they aren't fully booked. Call before going.

[kaos013]

so just to clarify if we preodered on rogers and we will use our upgrade and resign for two more years do we get the gear unit?

[Jay_Starks]

@kaos013 Yes!! LIke @Meowmix said before that's the only way to get the Vr gear for free, by pre ordering and then re sing a 2 year contract and you will get it!

[Meowmix]

Hello @Jay_Starks

That is correct 🙂

[Meowmix]

Hello @kaos013

Yes i explained this before. In order to get the Gear VR you need to sign a 2 year term.

[ggds1972]

Does anyone know if rogers receives the phones ahead of time and sends them out for delivery on March 11?  I have requested thru the business centre and I am not able to have the phone go to 333 Bloor St East Store and they can only ship to home address.  The issue is that I am leaving the country for 2 weeks on March 14....any recommendations?  I am currently #3 in the business queue

[Meowmix]

Hello @ggds1972

Rogers receives whatever Samsung ships them. It all depends on the amount. Whatever they receive they allocate to the call centers orders stores, reservations, business side and third party stores. So it all depends. U should be fine.

You might want to read my first one on page one at the bottom to understand the business side reservations a bit better

[timmay21]

From reading I understand that I would need to open a new account and sign a new 2 year contract in order to receive the Free VR. Is there a reason that it has to be a couple weeks?

And what would I be on the hook for if I did this process?

Thanks

[Meowmix]

Hello @timmay21

That is correct. If you want to receive the Gear VR headset it will be shipped to you I believe within 10 days of the account being opened. Bell and Telus has the same policy.

Even if the headset comes to the store the same time as the device, the store can not give u the headset unless u open the line up for a couple weeks and then cancel it. That's a policy they all have. Just a normal voice and data plan and then cancel it.

So it's best just to get the device on a 2 year term and then once u cancel, u will just pay the flextab which is the owing device balance. $12 50 disconnection fee and that's all.

[Jay_Starks]

@timmay21That would be for people who wants to buy the devices at full price, (outright) since Rogers won't give the Gear VR to people who buys it outright! (Full price) One would have to sign a 2 year contract to get the phone plus free Gear VR then cancel after 3 weeks pay the phone in full plus 1month of service to get the Gear VR for free!

[Meowmix]

Hello @Jay_Starks

Exactly :).

[pmseguin752]

Please forgive my ignorance, but if a person is ready to drop $1k on a phone, what's another $140? To sign up on a 2 year plan and then canceling it 3 weeks later, will cost you 1 month service and a cancellation fee, which is at least $50 - $60 if not a little more. All to save $70 or so. Or am I missing something here.

[timmay21]

Thanks @Meowmix @Jay_Starks

I figure that I am pretty much forced into buying it outright to keep my current plan (6gb $30) and not have to switch over to the plans that are available now.  Hence figuring out whats required for the free VR.

But I am almost leaning to what @pmseguin752 is saying and that might even be more than $70 for all that work for a free VR and not worth the time and work.

[Meowmix]

Hello @pmseguin752

That is correct but carriers are allowed to do this as Samsung made the agreement with them. So Samsung is also to fault about it. The carriers make policies to have it like that unfortunately. Read my older posts to understand it more.

[Meowmix]

Hello @timmay21

You can also go via Samsung and get it from them without going though all this. Unfortunately as i said it before all carriers do this due to the agreement with Samsung and other manufacturers.