Packet Loss on throttled data
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01-14-2020
02:21 PM
- last edited on
01-14-2020
07:11 PM
by
RogersAndy
Re: Packet Loss on throttled data
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01-14-2020 06:25 PM
Hey @coolvehiclefan!
Welcome to the community!
Poor performance over a wireless network can certainly be an irritating experience to say the least. We'd be happy to assist in identifying what's going on. There are a few things we'd need to clarify first :).
Does this issue occur both inside and outside of the home?
Does it occur in any other area's?
Does it occur on more than one Rogers device?
Is this occurring with both 3G and LTE?
Have you've reached out to wireless technical support regarding this issue?
Have you used the Network Aid option through the MyRogers app to report the issue?
Thanks!
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Re: Packet Loss on throttled data
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01-14-2020 07:06 PM
Re: Packet Loss on throttled data
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01-15-2020 07:08 PM
Hello @coolvehiclefan,
Once you launch the MyRogers App, follow Support >> MyNetwork >> Check Status or Report.
Additionally you can also do so online by clicking the Experiencing an issue with the Rogers wireless network? page.
Hope this helps :).
RogersZia
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