New phone activation

[goodfella114]

My wife joined my previous Rogers account on Tuesday and bought an iPhone 4. She left the store after they told her that activating the phone could take a few hours. It is now Thursday night and the phone still isn't connecting to the network. We have called Rogers multiple times and they said there is a problem and that is should only be another few hours until it is fixed. Is anyone else having this issue? I can't seem to find any threads or topics where someone else is reporting this. Seems that if it was an issue for everyone that someone else would have asked. Thanks.

***edited labels***

[Meowmix]

Hello @RIW

This is happening with everyone. Many don't actually understand that it's not a Rogers employee that turns on the sim and functions. It's the back end system that does it...

I get what you are saying. However it can take from a few minutes to a few hrs. The reps should have advised that to her and yourself. I wonder if the rep was new and doesn't know or the system can vary. It can activate in a few minutes for some and few hrs for others.

For me it's always been 1-4hrs with Rogers and Telus. Bell took 1hr for my sisters work phone.