@OLDYELLR wrote:
@pegfredhead wrote:
I just got off the phone with Rogers after 40 minutes of frustration. I had given them $100 of my large credit balance so that I would not have to top up for a year. As others have noted, this money did not buy me ANY minutes. This was not explained to me when I did it or I would never have done it. Live and learn. As compensation for my "inconvenience" I was given $20. back onto my account.....*sigh* However, I enquired directly with the agent as to what the maximum balance of credit was.....and was told multiple times that there WAS NO LIMIT. She continued to insist that there was no such thing as a $150. limit and that any balances at Dec. 31.2018 would NOT be reduced to $150. I directed her to this forum with no less than 29 pages of discussion on the issue. She STILL insisted there was no such thing and told me many people had balances of over $1000. on their accounts and were in no danger of losing anything. Have they changed their tune? Or is she giving me incorrect information?
First of all, exactly which prepaid plan do you have and how long have you had it?
I have the original talk anytime plan that runs a balance and deducts from it so much for each minute or text or data used. I can renew it for a month by adding various amounts or for a year by adding $100. I usually call and use $100 from my balance to renew if I have at least that much. However, this year Rogers announced
(a) Any balance amount over $150 at the end of this year will be lost unless it's used.
(b) These plans will be converted over to $10/month plans talk/text plans at the end of March, unless you called to have your plan grandfathered, which is what I did.
Some people with a large balance have asked to have it applied to a regular post-pay plan, but in my view, if someone accumulates a large balance on PayGo they they really don't use their phone enough to justify the cost of any post-pay plan.
The money you've paid Rogers has to be somewhere. I would suggest calling the PayGo number and get this straightened out. They are very knowledgeable and helpful.
You can reach PayGo at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.
To clarify, I rec'd no notification by email, txt or letter that there was anything ever happening to my plan. No mention ever of the $150 thing OR the plan conversion at the end of March. The $100. I paid them was supposedly only to "keep my account active".....(I guess since my auto top-up was suspended for a year?) and any charges I incurred were taken off my remaining balance after the $100. came off. Point is, while I was putting $10/month onto my account, nothing ever came off to "keep my account active" - ALL the money was used to pay for my texts, so why all of a sudden did they need that $100 to keep it active?!
Incidentally, the reason I let the account balance build up was when I do go on vacation, I can use it up for long-distance calls home. It's like a little bank of phone call money...lol
