03-14-2019 08:15 AM - last edited on 03-14-2019 08:24 AM by RogersTony
MyRogers on Browser stores login and password on Samsung ELIte tablet. But the MyRogers app does not. I turn on 'remember me' but next time I load it is turned off again.
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04-08-2020 11:03 PM
03-14-2019 11:52 AM
Hello @MCollins55,
Welcome to the Rogers Community Forum! 😃
I can imagine how tedious it can be for you to have to enter your login information every time especially when using a tablet keyboard which is not the easiest to use at times.
It is strange that the "Remember Me" function on the My Rogers App has not been working for you. Can you confirm what version of Android you have loaded on the tablet as well as the version of the My Rogers App? If you have not already you can try uninstalling and then reinstalling the My Rogers App to see if that helps.
We look forward to your response!
RogersTony
03-07-2020 11:58 AM - last edited on 03-07-2020 12:09 PM by RogersYasmine
My Roger's App no longer remembers my login information and its really beginning to get frustrating. I have updated the app, I cannot uninstall as it was preloaded on my Samsung S10. I have tried everything I can think of, but I have been unable to resolve this issue myself. Any help would be appreciated!
03-08-2020 11:28 AM
Hello, @JF85
Welcome to the Rogers Community Forums!
I know how convenient it can be to have your login info saved on your device rather than having to enter it manually each time.
Have you tried clearing the App Cache for the MyRogers app to see if that resolves the issues you are facing?
We look forward to your response!
RogersTony
03-25-2020 10:10 PM
03-26-2020 08:22 AM
03-26-2020 04:19 PM
03-27-2020 08:19 AM
Hello @JF85, @jay99, @Pauly and @Camgirl2003,
Thanks for bringing this matter to our attention! 🙂👍
I can confirm that our app development team is aware of the issue and are working on it. We appreciate your patience during this time.
RogersLaura
03-27-2020 10:31 AM
04-08-2020 11:03 PM