Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Meowmix]

Hello @PhiliPhone

I would suggest doing the " upgrade my device" This will ship to your home instead.

[Meowmix]

Hey guys!

I pre ordered the iPhone Xs Max 64GB gray (i did it with my other account with Telus)

Paid $261 with taxes for it. I had to pick the highest new plans ( $115) but the manager would change it back when the phone ships out to me to the original plan i had. Also i did the bring it back program which gives me the option to bring back the device when doing my next upgrade or pay the $400 to telus ( discount of $400 was given with that program.)

[ragu13]

Hello to all once again, welcome back!

Exciting time of year for Apple lovers, and also exciting to hear that meowmix will be participating in an upgrade...glad you waited meowmix?

I just preordered on Apple...either stock levels are crazy high or nobody wants any of the max models. As of 325am, all colours and storage capacities still showing a delivery date of Sept 21.

What you think about that?

[Meowmix]

Hello @ragu13

I skipped last years one since i knew they would have brought out the bigger one this year lol.

Many are either getting the Xs or waiting for the Xr instead from what it seems.

[ragu13]

If anyone cares, is buying outright and doesn’t wanna wait...all models all colours all storage still shipping or can be picked up at Apple stores on Sept 21

[Meowmix]

Hello @ragu13

I keep checking their site and shows the same thing. Seems like some are right that it is way to high outright so they are not going for the Max unless Apple has plenty in stock.

[xfallen]

Hey everyone ! I was able to reserve mine for pickup with carrier (chose an iPhone XS Max 256gb)

I was wondering, will the Apple rep be able to renew my Rogers plan for the exact same one that I had without any change in cost? (I have a premium tab at 100$) . My term expired. If not then I’ll upgrade through the Rogers system

[Meowmix]

Hello @xfallen

Yes the Apple store will be able to do that for you. They will have dedicated reps from each carrier to help the Apple reps to do the upgrades / new activation's!

However in order to pay low cost for the iPhone upfront, you will need to change plans to their new ones. Or else you will be paying a heavy upfront fee for the phone on a 2yr term. The reps at the store will be able to assist you with that. 

[xfallen]

Wow thank you for the super fast answer meowmix! Just confirming that if that is the case, I won’t bother going through the Rogers upgrade system. Thanks again for your help 🙂

[Meowmix]

Hello @xfallen

Once you go to the store to pick up the device, Ask the rep which plan they can offer you but also keep the cost low on ur end.

I pre ordered the iPhone Xs Max 64GB gray (i did it with my other account with Telus)

Paid $261 with taxes for it. I had to pick the highest new plans ( $115) but the manager would change it back when the phone ships out to me to the original plan i had. Also i did the bring it back program which gives me the option to bring back the device when doing my next upgrade or pay the $400 to telus ( discount of $400 was given with that program.)

[ragu13]

Rogers open for preorders

[inferno129]

Ugh! .. its still showing this.. so much for delivering to home....

THE EXCITING NEW IPHONE IS LAUNCHING

Are you as excited as we are about the new iPhone launch? We thought so. Because we know how much you love iPhone, we want to make sure that you can pre-order yours as soon as it is available.

Check again at 6 AM or sign up below to get the latest updates!

[llkjl9989]

I just went right into device reserve from the my rogers page. I didnt wait for an email. I am position 1:)

[inferno129]

nvm it worked.. but LOL. they want the ENTIRE contract price RIGHT NOW on credit card?? cant even put it on the bill? i dont have that money ALL INSTANTLY RIGHT NOW... so much for shipping to home.. forced to reserve in store and pay a pointless activation fee $30...

pos 6 xs max 64gb grey

[kkk777]

Reservation is open early! Spot 13 for a 64gb grey XS Max

[carguy123]

Position 5 for a XS Max Silver 64gb. Nice!

[Vietjr]

where to check order status?

[SlyM]

Set my alarm early (in BC) just to "check"...surprisingly, the XS was listed and I snagged the 256gb silver - position 1 (I keep checking to make sure it actually reserved, cuz I never get THAT lucky. LOL)

Went back to try to reserve a 64gb one (wasn't sure if I should get the 256gb) and now the iPhones aren't available in the drop down menu, just the blackberry and Watch Series 4. Don't know if that's because I've already got an iPhone reserved or if they realized they goofed up and closed up the phones, until the top of the hour.

Good luck all!  

[Sammy87]

Reservations opened early. Thankfully I set my alarm for 5:30 and not 6:00.
iPhone xs max 256gb in gold.

[novy89]

I can't seem to get it to work, I'm selecting the ship to home option and when I do that I get as far as the add ons and when I hit continue to go to shipping info there is an error and it tells me to call rogers but customer service is currently closed!  And its no good for me to do a reservation because our rogers store in town is closed permanently.... Not too happy right now, especially after signing up for a new contract last night in anticipation of ordering the phone this morning.

[PhiliPhone]

@novy89 don't stress, call Rogers cutsomer service and have them confirm they have the order. It did the same thing to me last year and I called them + they told me they had a ship to home order for me. I got it on launch day!