Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[SabrinaMolella]

I’m currently on a Share everything, premium tab? So what will happen now?

[Meowmix]

Hello @SabrinaMolella

At this point you are looking to pay almost $839 upfront for the device unless you change plans to the + tab or the new Ultra tab.

If you want, i would highly suggest calling rogers and speaking to retentions. See what they can do for you and able to bring down the price of the phone.

[SabrinaMolella]

Yes I’m an idiot.

So I’m ONLY on a premium tab, since the last time I upgraded my plan was 2 years ago.
So I WONT pay 429?
Is there any way to pay 429?

[Meowmix]

Hello @SabrinaMolella

You are not a " idiot" never call yourself that!

As i suggest above, i would highly suggest calling rogers and speaking to retentions. See what they can do for you and able to bring down the price of the phone.

You will need to change your plan to the Ultra plan in order to pay the $429.

[SabrinaMolella]

Yes. That is what I wanted to know.
Perfect! I’m super excited!!! 😄

I’m assuming the plans are going to cost a ton more...

[Meowmix]

Hello @SabrinaMolella

The Ultra plans will start i believe at $100. You can contact them and see what they can do for you.

[saupaui]

Was on with retentions early this afternoon as my cell phone plans and home bundles all expired this week.  I was speaking to the rep about the cost of the new iPhones (XS and XS Max).  I had mentioned that the cost for both iPhone models was up on their site but only showing the cost for the Ultra plan (I am currently on the Premium Plan).  I am considering buying the iPhone XS and Max 256 GB model so I had asked her if she got pricing for them for each tier (Ultra, Prem+ and Prem).  This is what she gave me.

Note:  this is for only the 256 GB model

- iPhone XS 256 GB

Ultra: $629

Prem+: $859

Prem: $1059

- iPhone XS Max 256 GB

Ultra: $759

Prem+: $989

Prem: $1189

If these are wrong, please let me know!

Thanks.

She also gave me the prices for the 64 GB model but I didn't write them down as I wasn't interested.

[JeromeM]

Ok looking at my current plan it says "Share Everything + 10GB Premium Tab" with unlimited Canada wide calling for $120. I imagine if I upgraded and wanted the lower device cost I would need to switch to a current rate plan correct? If so that same plan is now $135 so $180 a year more for 2 years, plus $1059 for the device, plus early upgrade fee of $275 so $1694 and locked in another 2 years and likely plan will not get any less. Looks like I would be better off buying outright.

[Meowmix]

Hello @JeromeM

Yeah best bet for you is to buy it outright.

[saupaui]

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@JeromeM wrote:
Ok looking at my current plan it says "Share Everything + 10GB Premium Tab" with unlimited Canada wide calling for $120. I imagine if I upgraded and wanted the lower device cost I would need to switch to a current rate plan correct? If so that same plan is now $135 so $180 a year more for 2 years, plus $1059 for the device, plus early upgrade fee of $275 so $1694 and locked in another 2 years and likely plan will not get any less. Looks like I would be better off buying outright.

---

I forgot to add that when I was speaking to the agent, she had mentioned to me that the plan I was on (same plan as you... Share Everything + 10GB Prem plan) was going to go up from what I am currently paying $130 to $155 per month.  I'm like what ???  Really?  She said currently I have unlimited Canada Wide calling for $130 (my 2 year plan just expired) and that if I get the new iPhones and want to stay on the same Prem plan, it would be $150 (for unlimited local calling) or $155 (for Canada wide calling).  I mentioned to her that on the Rogers site the cost shows $130 and $135 so it really went up on $5 if I commit for another 2 years.  She said that was strange and that maybe that is an online special and to take advantage of that and upgrade online instead of calling them because they will charge me $155.  Gave me the reason for that price because of "fees".  So sketch.....

[JeromeM]

@saupaui

Wow yeah that's terrible that they would have a $20 per month discrepancy like that, that's the price of the Ultra 10GB Unlimited Canada plan. Thankfully my work pays me back up to $140 per month for my plan but I have to pay my own device so I'm good with what my current plan costs but man this is getting out of hand. I would be at a different carrier if I had to pay it all out of pocket.

[nasa25]

@saupaui that sounds like a bunch of garbage to me (what the rep told you). If they’re giving you a $520-$530 subsidy each year for being on the premium tier, why should they raise the monthly rate? Your subsidy is staying the same. If they charge you $25 per month more ($600 more over two years) and give you a $530 subsidy on the phone then they’re basically giving you no subsidy at all and grabbing an extra $70 while they’re at it.

Lmao. They must be joking.

[saupaui]

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@nasa25 wrote:
@saupauithat sounds like a bunch of garbage to me (what the rep told you). If they’re giving you a $520-$530 subsidy each year for being on the premium tier, why should they raise the monthly rate? Your subsidy is staying the same. If they charge you $25 per month more ($600 more over two years) and give you a $530 subsidy on the phone then they’re basically giving you no subsidy at all and grabbing an extra $70 while they’re at it.

Lmao. They must be joking.

---

That is what is so frustrating dealing with them.  At first I thought she was joking too.  I understand they have to raise the price on their plans as the new iPhones are here now.  If I plan to stay with my current phones, I would have dropped down the the "no tab" plan as I have fulfilled my subsidy plan.  But guess what?  She told me the no tab plan is now $130 instead of the Rogers online showing me that it's only $115/$120.  So I guess the lesson is that we should buy it online instead of calling a rep because they will charge you "fees" to justify the higher cost for the SAME wireless plan.

[xfallen]

@Meowmix hello! I have another question.

As I stated my term has ended and I'm planning to keep the same plan. I'm a bit confused on the MyRogers site. 

Should I go through "Upgrade my device" or "Device reservation" if I'm planning to renew my term and get the XS Max? Is there any difference? Won't upgrading my device will reserve it automatically?

thx for ur help!

[PhiliPhone]

hey @Meowmix, thanks for doing the iPhone thread this year again:)

I went through all of the previous posts so to make sure I'm not asking something that's already been asked, I know it can be frustrating lol...

I just couldn't remember if there were taxes or not when buying the iPhone from the store. That might influence my decision to get an XS Max 256GB OR 512GB. Also, am I better off trying to reserve the iPhone from the Rogers iPhone information page at 6 AM (the one you can get to from the Rogers main web page), or is it faster to log onto MyRogers and click "upgrade my device"?

Thanks in advance, and thanks for your hard work on this thread 🙂

[Meowmix]

Hello @xfallen

Device reservation is meant for u to reserve a device and have it shipped to the local rogers store you pick for pick up.

Upgrade my device will be what you want if u want to ship to home orders

[Meowmix]

Hello @PhiliPhone

Welcome back!

Taxes will be added when you do the upgrade.. So if you are charged the device price upfront immediately, it will add taxes as well.

[breed]

Hello Meowmix nice to have you back on here again. A few questions for you ..

See how you said only the account holder or athorized level 1 can pick up the phone from the store. Rogers has always dined me from picking up the phone am level 1 on the account and they always ask for my mom to pick it up .. is this something new now that a level 1 can pick up ?

Also I have that $85/10 gig plan it says preminum plan. How much would my upgrade be on a 64 GB iPhone X Max if I decide to keep my exsisting plan ? I called Rogers today and told me the prices are still not in the system.

[Meowmix]

Hello @breed

It seems like it's the store you are going to that's denying the sale. As a level 1 you are authorized to do a upgrade on the account. Speak to the store manager.

You are looking at either 859 or 959 for that one with ur current plan..

[breed]

Thanks. Ur the best @Meowmix

[PhiliPhone]

thanks for the reply @Meowmix 🙂 I was also wondering if I'm better off trying to reserve the iPhone from the Rogers iPhone information page at 6 AM (the one you can get to from the Rogers main web page), or if it's faster to log onto MyRogers and to click "upgrade my device"?