Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[luvboatcapn]

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@dlim581 wrote:
I’m number 4 for a SG XS Max 512GB and my status still says open

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You should be number 3 now! I just cancelled mine!

[Radz108]

Went to 2 Rogers plus stores and callled around to others. iPhone xs max in 64gb are available in stock. Very few 256gb iPhones were in stock and sold out in the morning. The Rogers plus stores I went to did not see any silver iPhones. All were gold and gray. I wonder what happened to all the silver iPhones? Went the the Market Mall Apple store and told them that Rogers had little to no silver phones showing up and the sales rep looked extremely surprised. CONSPIRACY!!!😆

Looks like a bust for me this weekend. Hopefully better news next week or so. I am now #18 and #21 in que for 2 silver iPhone xs max 256gb wit both status “open”😣

[Ducker]

@ Meowmix
UPS delivered tonight, wahoo!
I just placed an order for another one for a different line. I’m 264 in line for a 256GB Xs Max (Space Grey).
Any clue at all what the wait time might be with a number like 264?
Thanks!

[riiicjcjck]

i just saw this message, no iphone 😞

every time i look at my current iphone makes me angry at rogers so much

[Meowmix]

Hello @riiicjcjck

Dont be angry. Just spend time with the family until it comes.

[Meowmix]

Hello @Ducker

Your looking for 1-3 weeks at most if you are lucky.

[impmarion]

Called many Rogers (Montreal, LaSalle, Pointe-Claire & Vaudreuil areas) & none had any 256GB or 512GB, only 64GB.
Saved myself all of the grief.
Called Apple store in Pointe Claire - the guy said they had a decent stock of 256GB in Gold.
So there I went & now here I am, with my iPhone XS Max 256GB Gold.
Did a small business upgrade in store with the rep.
All went smoothly & now I’ve canceled my RogersDirect reservation.
I would recommend calling your “local” or closest Apple store and asking - I thought that they would definitely be sold out but turns out (according to the rep) it was just a steady flow of people (rather than the usual influx) and their stock had remained pretty steady throughout the day.
Good luck to all!

[riiicjcjck]

Just curious, in store you only paid the cost of the 2yr commitment price plus applicable taxes, correct? or does this go on the bill?

[Meowmix]

Hello @riiicjcjck

Yes you do. The only thing that goes to the next invoice is your device balance.

Everything else ( new 2 r commitmwnt price + taxes , case or screen protector) are all paid upfront

[dlim581]

Were you able to get your phone at a subsidized price? I just reserved a Grey 512GB Max at the downtown St-Catherine store. My Rogers reservation still says open and I was originally #4 since preorder day and now #2.

[dlim581]

I have a corporate discount but I reserved my device through MyRogers. I don’t think Rogers received any 512GB Max for online people.

[impmarion]

Since I was due for an upgrade and have the Premium+ plan, I paid $889 + $55 (!!) for a case upfront. The rest will be on my monthly billing.

[dlim581]

Awesome. So I won’t have to shell out $2,000+taxes for my phone but $889 subsidy price for a 256GB Max is high isn’t it? I have a Premium+ plan as well and was quoted by my corporate rep a price of $989 for my 512GB Max. I thought there was a greater price difference between the two storage sizes.

[tristanpaglia]

Apple has tons in stock!!!! Just reserved mine at my apple store.
Sorry but Rogers sucks

[seee]

What kinds of stock? Max?

[Meowmix]

Hello @tristanpaglia

They truly don't.

You guys don't actually know this however Apple controls all stock for every single retailer and carrier. Apple also takes 80% of the stock to their own stores and pre orders.

The rest are divided to carriers and retailers. Telus barely got any Apple watches and some Telus stores didn't even get the iPhone. Same goes for Bell.

So before putting the carrier down, look around and see.

[Radz108]

I was able to reserve 2 iPhone xs max silver in 256gb through the Apple store for pickup today. The reserve option is for carrier plans. Since I am with Rogers, does the Apple store also give the discounted price for the phone like Rogers? 

[spaul2697]

I ordered my iPhone XS Max on September 16th. Can someone tell me when it's supposed to ship/arrive? I got the confirmation email from Rogers saying that they received my order and that it was placed. I didn't receive any UPS tracking email and nothing has arrived at my doorstep either. I am worried because it's an expensive purchase! 

[Meowmix]

Hello @Radz108

Yeah the Apple store can put u on a contract with the phone to whichever carrier u want and u only pay what he price is for th contract

[Meowmix]

Hello @spaul2697

Unfortunately there is no way anyone can give u a definite answer. It all depends on when they receive stock and ship out. Ur going to be on the second batch coming.

[kwljeremy]

Just ordered mine over the phone yesterday at around 12pm and was told it is in stock Xs Max 64GB Gold. When do you think I'll be seeing it ship out ?

And what kind of loyalty discounts is everyone getting when upgrading to the phone ?