Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[crlnsv]

I called the Planete Mobile my workplace deals with for its corporate plans and the guy said they’re expecting the preorders tomorrow. Hopefully he was right and I’ll get a call tomorrow. Based on what he said, they’re only getting preorders, nothing for walk ins.

[Meowmix]

Hello @mikecarberry

Again. There is nothing the store or call center agent can do. The reservations are online only. This is WHY I suggested to speak to a manager and have them open a ticket with the back end team /wear house to see what's going on..

The backend team does NOT speak to the public and same with the warehouse.

If you want to get the phone tomorrow, then ur only bet is to wait outside the store and see if they get it

[mikecarberry]

nah I don't care about getting the phone tomorrow .. my store wont have them for another 3 weeks.  I only wanted the system that they have to actually work

[mikecarberry]

so: update .. I called Rogers and he looked into it.  Said there was something wrong.  He then said I could cancel the reservation and have him order the phone for me and have it shipped to my home .. Okay (still on the line) I cancelled the reservation.  Told him I did.  then he says okay for the new xs 256 grey shipped to you home in a week will need to be paid upfront (not added to my bill) at 1250$..  I hung up. lol.  Im either switch carriers or waiting until the store actually gets stock. 

thanks for no help rogers

[nagagity1]

so i stopped by the rogers store on my way home from work, and surprisingly my phone already arrived.  So i will be going there again at 10am tmr to pick it up.  For once, Rogers is doing something right......

[Meowmix]

Hello @nagagity1

Great to hear! The outcome came good this time!

[Meowmix]

Hello @mikecarberry

Um.. Why would u pay that much? I don't think even he knew and just gave u that price UNLESS they wanted to charge u the upfront cost of the device and upgrade fee?

[nagagity1]

Thank you for your knowledgable help and prompt replies, Meowmix

[mikecarberry]

yup thats what he was doing .. and I don't get why he would charge me up front.  my plan is over in oct 

[mikecarberry]

like 22$ to pay out the rest of my plan .. would they actually do that over 22$?

[Ssambhi1]

@mikecarberry wrote:

yup thats what he was doing .. and I don't get why he would charge me up front.  my plan is over in oct 

---

I did ship to home, and they made me pay up front too.  iPhone 256GB XS Max was over 1.2K.

[nintenchris123]

Anyone seen any email about a ship to home order yet? I haven’t seen anything. And yes I’m fully expecting to see nothing untill the morning as I know they do same day delivery, just curious if anyone had got an email. I got in when they went up at about 5am , getting an iPhone XS MAX silver 64 gig

[Daveftw]

Good news! My order has shipped to my home! 🙂 XDXD

[Meowmix]

Hello @Daveftw

Yay! Good to hear!

[Ducker]

Just got the email to confirm my order has shipped (shipping to home).
Tracking info not yet available from UPS...anyone care to speculate as to what my likely delivery date will be? Ordered late Friday night.
I’m located in Montreal

[charlo1108]

#2 on the first day of preorder for 256gb max silver.. still OPEN.. crickets.. this is ridiculous. max 256gb silver and gold ordered with apple.. rotting in Anchorage since Wed and now rescheduled for Monday delivery.. how hard is it to ship a package on time?

[seee]

Where are you located?

[Meowmix]

Hello @Ducker

All UPS, Canada Post, Purolator are always late on updating their site with information. I know this as I am still waiting for Canada post to show information for my shipment from this morning and from Amazon lol.

Depends on the driver and ur location. Sometimes they go early and sometimes late. There is no actual timing as it's until 7Pm they have.

[seee]

Can you look into my reservation? I was number 9 and I called today and nothing. It’s like we are all running and screaming take my money!

[Ducker]

@Meowmix
Oh, but you’re thinking tomorrow for sure?

[Meowmix]

Hello @seee

This is a user to user forum. No Rogers staff can look into your reservations either.

Its whatever u see on the screen during the pre order. If the status hasn't changed then either they dont have enough.