Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[PhiliPhone]

Hello again @Meowmix 🙂 so I just upgraded my plan to the ultra tab But my company gives me a corporate discount on my monthly bill. So, I got the text message that I need to confirm my employment to add back the corporate discount code. Last year I had a lot of trouble upgrading in a Rogers store so I switched to a consumer plan with a corporate discount code in-store, but I think I had to remove the corporate discount code to do the upgrade, and then add it back after the transaction. Should I wait until I get my phone from the Apple store to add the corporate discount or would it be okay to do it right away? Thanks in advance 🙂

[nasa25]

@PhiliPhone wait until you have the iPhone in hand and then sort out the discounts/cost after

[Meowmix]

Hello @PhiliPhone

I would suggest waiting until u do the upgrade and everything is finalized and then add the code back!

[Meowmix]

Hello @v717

It all depends. It can ship out today as well. They could have also rushed it and now sent u the email for the shipment. It's happened before.

[brararsh]

do they only ship via UPS or they can do Canadapost too? They sent me my iphone X upgrade in March via Canadapost, not sure of the preorders.

[Meowmix]

Hello @brararsh

During pre orders from what I have noticed in all the reservations threads I have made it's been QMS for same day delivery ( ship to home pre orders) and UPS.

[brararsh]

QMS would be nice, Thanks!!

[itzyabooyyy]

this might have been asked already but i'm not sure. can you still add on the monthly apple care coverage once the pre-order is complete? i did it mine on sunday afternoon (selected ship to home - 256gb max in silver). or is it too late? also, do you think that this will ship in time for delivery tomorrow or no?

thanks for the help!

[Meowmix]

Hello @itzyabooyyy

Unfortunately the Applecare should have been added upon doing the upgrade. You can contact Rogers and see if they can add it for you monthly but as I know it, it's done only when u do the upgrade / pre order

[itzyabooyyy]

thanks so much!!

[PhiliPhone]

@itzyabooyyy actually, I was told in the past that you could add it after, but you would need to go to an Apple store to have your phone checked out to confirm that it's not already broken. If not, people could add Apple care after breaking it... that's the explanation I was given but I never tried doing it. Hope this helps.

[nasa25]

Getting Rogers to add AC+ monthly to your account is one thing

Getting Apple to actually activate the AC+ on the phone and send you the certificate is a whole other thing

That was a nice 6-10 hours of my life spent on the line with Rogers and Apple last November when I got my X.  

[Meowmix]

Hello @PhiliPhone

Yes you have 60 days to add it after FTE of purchase however you can't add it at the Apple store as a monthly payment like you can with Rogers or Telus or Bell.

At the Apple store u need to pay full pop upfront instead of monthly.

[saupaui]

@Meowmix. Actually you can add the monthly AC+ for Rogers at the Apple store. I called my local Apple store (Bayshore, Ottawa) the other day and he confirmed that it can be added. So let's hope he is right. Probably best to call your local Apple store just to make sure.

[Meowmix]

Hello @saupaui

I hope he is because normally the carriers only allow you to do it monthly right when you buy the phone. However you have 60 days to add AppleCare on the device if bought full pop. That's how it's always been and same with last year.

Hopefully he is right and they change it. However I don't see it being mentioned a anywhere on there site that after u get the phone, a couple days later u can add AppleCare as a monthly payment. That can only be done if you add that on right when u are doing the upgrade.

[Meowmix]

Hello @nasa25

My iPhone XS Max 64GB SG shipped from Telus this morning.

I got the email certification which shows the IMEI of the device and the name of the device and its been activated as of today for AppleCare. Called Apple and they verified its been activated as of this morning on their end. So Telus seems to be more proactive on this

So I think that was only a Rogers problem from what I remembered last year since I was doing the same and worked fine with Telus.

[nasa25]

@Meowmix wow that's some nice efficiency over at Telus

I remember having to physically take a screenshot of my rogers profile showing AC+ monthly addon and my device IMEI as proof that I had the AC+ monthly (and send that to Apple) lol.

I've spent quite a bit of quality time over the years sorting out Rogers related shenanigans.  

Poured 8 hours and counting into the AW3 activation.  I'm hoping to keep it under 10.  

[Meowmix]

Hello @nasa25

Yeah I wonder why their systems are slow on activating things or being more proactive. I never understood that. They know many will add AppleCare on their end.

So I think they didn't design the system to work hand in hand with Apple and just let it be.

Yeah i seen that on the watch thread.

[itzyabooyyy]

hmm thanks for the tip! i'll definitely try that

[saupaui]

Hi @Meowmix,

Your are correct that if you want the monthly AC+ option, you must buy it right away when you get your new phone. When I was speaking to an agent from the OOTP, I had mentioned that I was picking up the phones from the Apple store and wondered if they sold the monthly AC+ from Rogers. She confirmed that it was fine in the past but wasn't sure if that was the case now so she recommended that I call the Apple store. If not, then I will need to pay the full cost for AC+ thru Apple. Only positive on that option was you have a limited time to decide if you want it or not. And no, you cannot pick up your new phones and bring it to a Rogers store to purchase the monthly plan. No worries on my part tho as I plan to pay for the plan in full. But those who are planning on picking up their phones at the Apple store and want to go with the monthly payment route for AC+, they offer it (at least at my local Apple store).

[brararsh]

I have got the Rogers coverage instead, it also covers theft.