Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Radz108]

Not sure what is going on. I reserved 2 iPhone XS max 256gb silver using reserve device section rather than the upgrade device section. I am ranked 22 and 25. Both devices are listed as “open”. Others with higher que numbers have seen their status move to in progress or even shipped. I noticed the gold and grey devices have changes in status. Are the silver ones delayed? Any suggestions what’s going on?

[Meowmix]

Hello @Radz108

It could well be that Rogers didn't get many in stock.. I know this happened with the Rose Gold and Jet Black iPhones.

Hopefully they get them and ship them out. I noticed most carriers not show 1-3 week delivery for the phones.

[Radz108]

Based on what you said, that means Rogers is getting many more units of the grey and gold phones since individuals on this forum whose que numbers were above 50 have seen changes in their status. I wonder why there are much less silver ones compared to the gold and grey. I though being in 22 and 25th spot in que would give me a good chance in getting the phones by Friday. Now I’m not sure. Anyone else here in the forum ordered a silver iPhone XS max and seen a progress in your status?

[Meowmix]

Hello @Radz108

Could well be. Unfortunately no one knows exactly what's going on.. Not even the MOD staff. I could contact someone I know but I won't get an answer until tomorrow morning the latest.

Again. It could well ship out tomorrow night for Friday deliver or Friday shipment for Saturday delivery.

[JeromeM]

@Meowmix

I don't know how you keep calm in all the preorder threads with people always asking the same questions over and over about their status not reading previous replies. lol

But good on you for keeping on doing it!

[Meowmix]

Hello @JeromeM

Lol. Many have asked that. Showing anger or frustration isn't right either. Many should read the previous posts but don't want to take the time to look through them. Which i get becsuse there is 37 pages lol.

I remember one year we had well over 200+ pages haha.

[testq3t3qt]

YESSS SHIPPPED!

[Meowmix]

Hello @testq3t3qt

Yay! Good to hear!

[Kam]

I just did a live chat and the rep said its not possible to issue a refund for the amount I paid... is this true?

[nagagity1]

finally received the email/text saying it is shipped....now let's see if it gets to the store by friday.  🤞🏻

[Daveftw]

Did you just do the hardware upgrade and ship to your house thing? That's what I did, still waiting for my email 🙂

[nagagity1]

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@Daveftw wrote:
Did you just do the hardware upgrade and ship to your house thing? That's what I did, still waiting for my email 🙂

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hardware upgrade, but shipped to a rogers store, since i am not home during most delivery hours.....

i just hope i get the phone on friday because i just broke my iphone x today......great timing.  Hope you get yours soon.

[Daveftw]

Oof bad luck great timing! And thanks - I am excited. I've been waiting a long time, every since IPX was announced, I knew they would make a bigger + sized variation, and I'm so glad I was right 😃

[riiicjcjck]

Rogersdirect.ca still shows open at 4/58 from 4/60 for the iPhone XS Max 64GB Space Grey, either two people cancelled or they just shipped out only two phones.

Anyone else who’ve place their order through Rogersdirect.ca get their phones shipped yet?

[impmarion]

@riiicjcjck

Still waiting for any kind of update on mine - still in "open" status - and am 1 of 111 for XS Max 256GB Gold. Fingers crossed we see some movement soon!

[Ssambhi1]

I ordered my phone online a week ago and can’t see my reservation status on MyRogers. Can someone @Rogers check into this? Tried calling in to no avail. Thx!

[Meowmix]

Hello @Ssambhi1

Is it a ship to home order or a ship to store order?

[tristanpaglia]

I’m #4 for the iPhone Xs 256gb space grey and I haven’t moved on rogersdirect.

[Ssambhi1]

It’s a ship to home. I can’t find my reservation status anywhere on myRogers. When I go to Device Reservation it doesn’t show anything other than reserving another phone. My order confirmation didn’t have any links or info other than order been received.

[Meowmix]

Hello @Ssambhi1

I explained this on page 1 post 1 and a few times.

Ship to home orders do not see a que number or a status number. So don't keep looking.

The only ones that can see that are ship to store orders.

You will only receive a shipment email when the device ships tonight or tomorrow morning for delivery tomorrow.

[Ssambhi1]

I must have missed that. Thank you!