Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Meowmix]

Hello @Jayhoe

It may not look like a good number but you should get it at launch. I have seen someone over 300 position get it at launch!

[rh7]

Hi Meowmix,

Sorry if this has been answered already, but my question is:

When should ship to home pre orders expect to get an email about shipping and tracking info?

For a normal 2 day shipping eta, does that mean not 'till Wednesday if the phone is going to arrive on Friday the 21st?

Thanks for all your helpful replies.

[Meowmix]

Hello @rh7

Most should get them either Thursday night / Friday morning. They usually do express shipping so it goes out the same day on Friday.

They use UPS or QMS.

[wongnog]

How do you know you are #1 of 81? I have the same model on reservation, started a #91 in the queue but today it has dropped to #86. It doesn’t show the total # I’m the queue tho, but I also don’t have a small business account.

[impmarion]

@wongnog

Honestly, this is my first time reserving a device through Rogers and most of the answers I've gotten have come from this forum so I probably won't be of much help to you but all I can fotsure confirm is that I am a small business account owner and when I check on my reservation status via the  RogersDirect site I have a column called "reservation spot" ans that number keeps updating (i.e. earlier today I was 1 of 81 and now I'm 1 of 95). I've attached a screenshot. Hope this helps!

Image rejected for privacy reasons (email address visible) - RogersMoin

[Meowmix]

Hello @wongnog

That is only for business accounts that see that.. Regular consumer reservations only see the number on que they are in.

[Ehum27]

How do you find your queue number?

[Meowmix]

Hello @Ehum27

Did you reserve to store or pre order ship to home?

[Wangxintong]

Hi, I ordered on Sep 14, but I was unable to see the status cuz I chose to ship to home.

Will they send track info on Wednesday or Thursday so I'm able to receive it on lunch day?

[Meowmix]

Hello @Wangxintong

As I said before.. You will receive the tracking number either Thrusday night or Friday during the day for same day delivery.

[saupaui]

My status for the Gold Xs Max 256 Gb just changed to "In Progress" from "Open". I was originally #33 in the queue when I reserved but it went down to 29 earlier today.

[Meowmix]

Hello @saupaui

Thats great to hear!

[Ehum27]

Hi @Meowmix

I pre ordered ship to home

[Meowmix]

Hello @Ehum27

Ship to home orders you do not get e que number or a status. The only email you will receive next will be the shipment information.

Only ship to store reservations see the que number and status.

[Ehum27]

Thank you @Meowmix

[crlnsv]

I checked this morning to see that my preorder changed from "Open" to "In Progress". I'm #5 in line for a Gold XS 64GB. I had to have it sent to an authorized reseller because I'm setting up a new business account to get this phone, so hopefully I won't have to wait through the delays that come with non-Rogers stores. This is my first time preordering a phone so this is all very exciting and very nerve-racking.

[Meowmix]

Hello @crlnsv

Great to hear! Hopefully all goes well and they set it up for u at launch!

[PhiliPhone]

Hey @Meowmix 🙂 quick question: I made a reservation at an Apple store to do a carrier upgrade. This way, do I pay the unsubsidized portion of the phone on site with a credit/debit card or is the unsubsidized portion of the phone added to my next Rogers bill? Thanks in advance 🙂

[Meowmix]

Hello @PhiliPhone

It should be added to your next invoice :).

The only thing that gets charged upfront is the new device price for the iPhone XS

[Ducker]

I pre-ordered (home delivery) an XsMax 64GB, but in retrospect would like to go with a 256GB. Am I able to modify the pre-order?

[Meowmix]

Hello @Ducker

Unfortunately you will have to cancel the pre order and redo a new pre order.. This will cause a delay in shipment and you may have to wait a couple days to a week since it's 3 days before launch.

You should be able to cancel but I'm not 100% for pre orders.