Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[novy89]

Customer service is closed right now and same with the live chat.

I don't know how they would have the order because I can't even get to the confirmation screen, I select the device, I select my current plan, it takes me to add ons, I don't select any, I hit continue to move on to shipping and then it says:

"We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-ROGERS-1"

[sekou]

Yeah, same happening over here. Looks like we just missed the window before their serves got overloaded. Nothing to do but keep spamming the 'continue' button every few minutes, unless anyone has some tips??

[PhiliPhone]

@sekou yeah if you have another line on the account, try ordering on that one. But call Rogers later today to make sure you don't have two devices being shipped to you! That's what I did last year but I actually wanted two devices and I both got them. Hope this helps. If not, maybe try reserving one as a new customer.

[nasa25]

Wow pretty dead in here for an iPhone release but I’m not surprised. I skipped this year for the first time ever. Pricing is out of hand for the incremental benefits.

[Meowmix]

Hello @nasa25

The pricing is what is keeping many away. Doesn't help that carries want you to pay $100 a month for a plan..

[nasa25]

@Meowmix yup I couldn’t justify such a massive upgrade cost for the extra screen real estate (from an X to an Xs Max)

I was originally hearing $899USD for the Xs and $999 for the max. I’d have upgraded at those prices. But the extra $100usd plus extra $60CAD in FX (compared to last year) has me out of the game.

[Meowmix]

Hello @nasa25

I hear you. Many are on that position as well.. It may well be the year that Apple's sales aren't high as they used to be because of the pricing.

[breed]

@Meowmix if I decide to do the wireless upgrade at the Apple store will it get applied to my Rogers bill or I still have to pay upfront at the Apple store ?

[Meowmix]

Hello @breed

From what I know all new device pricing will be paid upfront. I would contact your closest Apple store when it opens and ask.

[kkk777]

I agree.. $1500 for the XS max 64 gb, that’s a lot of coin. I really pushed myself to skip the X last year as my 7+ was doing the job and I knew this year the changes would be dramatic; not just a few new updates to the exact same handset. I have a zero upgrade balance, and have a trade in offer from Rogers.com for $380. For the XS max 64 after my trade in, it will cost me $170. I am tickled pink with that price for such an awesome phone. Already ordered the apple leather case from Apple.ca; will arrive 2 days before I pick up the phone on the 21st

[Meowmix]

Hello @kkk777

Great to hear! Yeah the pricing is way to much.

[novy89]

I'm getting the run around from rogers customer service, they're telling me they dont have access to iphone xs preorder can only be done online, they sent me to technical support, they can't do it, then they said theyd transfer me to billing and again they can't do anything.  I am so angry right now.  I signed up for a new 2 year contract last night so I could do this first thing this morning.  I should have switched to bell or telus.

[Meowmix]

Hello @novy89

That is correct.. Call center reps aren't able to go a reservation or pre order for u over the phone. Same goes for Telus. It's all done online.

What's going on through?

[novy89]

They told me there is a glitch on their system and pre-orders are not working right now.

I am trying to upgrade my device, I select the iphone xs silver 64bg, i select my current plan, it takes me to the second step "add ons" i don't select, I hit continue to take me to the third step "shipping" and then I get this message: "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-ROGERS-1"

I have been trying to complete this for the last 2.5 hours!!!

[Meowmix]

Hello @novy89

Have you tried any other browser on your phone or computer? I know that sometimes will clear that glitch

[babie_giirl]

Last year i upgraded to the iphone x online and the phone was shipped to my house. Was hoping to do the same this year but I keep getting an error:

Cannot process device upgrade

There seems to be a problem with the information we received. Please call the Rogers Validation Team at 1 800 588-6718 so we can help you out.

Any ideas? Could it be because I just got the loyalty bonus data 2 days ago?

[novy89]

I tied both Google Chrome and Microsoft Edge, I am using Windows 10 on a brand new computer that's 2 weeks old.

They told me there is a "glitch" in the system and there is a lot of traffic on their site that could be causing it.  Said try again in 2 to 4 hours.

I am so mad, even if it does go through in 2 to 4 hours there's no way I'm going to get my new phone on launch day now.

[Meowmix]

Hello @babie_giirl

That could be the reason why. They usually want to make sure thag they validate who you are and make sure you made those changes. Telus did this to me a couple months back.

[Meowmix]

Hello @novy89

Yikes.. I do remember this glitch back with the 6S devices. Some had this and ended up going to Best Buy or Apple to get the device. Pre order with Best Buy and get it at launch!. That's one other way

[novy89]

I don't have a best buy or apple store in my home town, or a rogers store, it just permanently closed.  That's why I wanted the ship to home option.  This is absolutely ridiculous.  I'm so angry I signed up for a new 2 year plan last night with Rogers.  I should have switched providers, I bet bell and telus aren't having these issues...

[Meowmix]

Hello @novy89

They actually are.. I'm on the phone with them as my data plan got changed on its own after I did my pre order upgrade at 3am EST. The rep said that their call center is being flooded with calls that the site crashed at one point and wouldnt let users pre order.

So it seems to be happening on some carriers that are having issues.

One thing that I have to say. Every iPhone launch the carriers have problems with their sites with pre orders and come launch day, their systems start failing and crashing.