Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Meowmix]

Hello @inferno129

Pre orders for ship to home have been out since the 7+. You may have not seen it but i did that back then and got it shipped to home.

Yes it waives the $30 connection fee and gives you a 15% off coupon for a accessories in store.

[inferno129]

checking the reservation process with a different device ahead of time, theres no option for shipping to home..just a map telling to pick to type a store address

[brararsh]

Yes I was also trying but there is no phone up for reservation at this time, so may be different when phone are available to be reserved.

[Meowmix]

Hello @inferno129

The ship to home option will be live on their website when you pick the device. It won't be on the same page as the reservations.

When you go to Rogers website and click devices, it will show u a list of Devices. When the iPhone Xs is posted, it will say " Ship to home" pre order.

[Meowmix]

Hello @brarash

The phones won't go up for pre order until tomorrow morning. So you won't see it on any list until then.

If you want to do a ship to home pre order, then go on the Rogers main page and click devices. Then it will show the iPhone XS there and will say " Ship to home" pre orders or " reservations to store". Click on ship to home and ur set. This will start tomorrow. Not today

[inferno129]

its for preorders only not devices already out (like the blackberry whatever i tested with, only one in the list)?

[Meowmix]

Hello @inferno129

Yes. Rogers has NOT posted the iPhone Xs yet on the pre order or reservation list. They will do it tomorrow morning when it's up and running.

Right now they are showcasing the phone and pricing and asking u to register for more information

[brararsh]

I Clicked on Device reservation in MyRogers section.
It took me to Device Reservation page and there is only one option, just to ship to store. Testing with Blackberry Key2.
I assume iPhones will be added to same list, how would we resrve them to ship to home instead of shipping to store.
The text reads as:
Pay later and pick up in store via the Rogers Reservation System

Reserve the latest device and we’ll notify you when your phone is ready for pick-up at the store of your choice. So now there’s no need to wait in line or check different stores for the phone you want!

We’ll send you regular emails with a status on your place in line and shipment details.

[Meowmix]

Hello @brararsh

I replied on page 7 but here u go again.

"
The phones won't go up for pre order until tomorrow morning. So you won't see it on any list until then.

If you want to do a ship to home pre order, then go on the Rogers main page and click devices. Then it will show the iPhone XS there and will say " Ship to home" pre orders or " reservations to store". Click on ship to home and ur set. This will start tomorrow. Not today"

[brararsh]

Great thank you. So preorders start same time as Apple? At 3AM EDT?

[Meowmix]

Hello @brararsh

No they won't. They usually open from 6-8am. It changes every year between those two times.

[nasa25]

Pre-orders have never been midnight PST/3am EST

It's always around 6am EST.  Earliest has been 5am, latest around 8am

[Meowmix]

Hello @nasa25

That was a one time thing and that was because the system prematurely opened it at 5am.. It never has happened again lol

[brararsh]

So we will have a fixed time from Rogers for that or we just start waiting at 6AM?

[Meowmix]

Hello @brararsh

There is no fixed time. It's between 6am till 8am that they can open them up. More likely at 6am or a bit after that.

[novy89]

Hey guys I have a quick question.  It's been 2 years since I did the reservation last when I got my iphone 7.

When I got my iphone 7 in 2016 I started a 2 year share everything plan with premium tab.

The two years is up, and my device balance is now at $0.00

Do I have to sign up for a new 2 year plan in order to upgrade my device and get the subsidized price for having premium tab?

Or, can I just go to the reservation page tomorrow morning and choose my phone and pay whatever the premium tab subsidized price is for the phone without having to sign up for a new contract?

Any info would be much appreciated.

[Meowmix]

Hello @novy89

All you do is reserve a device under your name and then pick up in store. When you go pick up the device, you will jsut have to pay the new device sub price upfront and sign a new 2yr term.

If you do the ship to home or ( which i explained above) then you will need to pay the cost of the new device price ( sub pricing) via CC or Debit visa.

Since you have no owing device balance all you pay is the new price for the phone on a 2yr term.

[Meowmix]

Hey guys!

Rogers has officially confirmed that they will open up the reservation / pre orders at 6AM EST. So be awake bright and early to get a chance to pre order or reservation it.

Please be aware that pre ordering / reserving the devices does not guarantee that you will get it at launch. Rogers does put alot of effort to get them out at launch but they also allocate devices to store, call center sales and business side.

That also depends on the # you are on the reservation for store pick up. Ship. To home pre orders do not get a number tor a status. You will get a email confirmation of the pre order and then another email when it ships out.

[impmarion]

I have a small business account - which is better: in-store pick-up or have it shipped to me direct?

[Meowmix]

Hello @impmarion

Business accounts can only have it shipped to them.

[JeromeM]

Quick Question, never pre ordered an iPhone but did multiple Note's, never owned an iPhone for that matter. But what other than potentially getting it on launch is the incentive to pre-order? Samsung usually has preorder incentives etc to go along with it.

Let's say I want a IPhone Xs Max in a month or two or three will I not be able to get one u less I pre-order?

I don't think I can get over a inferior typing platform compared to the flexibility of using SwiftKey on Android but I'm not here to bash anything it's a person pet peeve I have. Hoping I can wait and try out the device prior to changing.