1 ACCEPTED SOLUTION
Accepted Solutions
Did the Rogers person agree with the 47 minutes of local calls used ? Were you trying to make a long distance call by chance ... supposedly they no longer tell you if you are hitting the wrong tower and the call is long distance. If you had no additional funds to cover that type of call is about the only thing that makes sense if the 47 minutes is correct.
In my case if my phone is set to the wrong G setting or some such thing I start getting a whole whack of long distance calls .... it's frustrating but the price we have to pay to keep happy those who feel that a cell phone is their umbilical cord to the world. 
If that doesn't seem to exlpain the situation logically ... I'd call pay go ... so far my experiences with the pay go phone staff have been very good .
@DeliveryBoy Please let us know the explanation when you find out. It has me baffled and I'm really hoping that the computer glitch disease that regular Rogers seems to have hasn't spread to Pay go. 
Thanks for your post @barndoor!
@DeliveryBoy, did you have time to call in to speak with our Prepaid department?
If so, were you able to get your issue sorted?
You mentioned that you checked your usage; What tool did you use?
If you accessed your last transactions, it is possible that you cannot access all the usage from the last 6 months (from the moment you purchased the $100 plan).
Would it be possible that you made considerable usage in the two days between the moment you looked it up and the moment you received the notification text message?
Please provide us with an update if you came to a resolution!
RogersMaude
@affff ..you'll likely have to call the paygo people whose number is mentioned in the previous posts ...I would expect no one here will be able to answer your question accurately.
I know the plans have changed like you mentioned but just how that will affect you and your situation, I think only a call will sort it out for you .
Good luck ...
@barndoor wrote:
@OLDYELLR wrote:
There is no grandfather clause that lets you get the same deal you got a year ago. I can't buy a Camaro for $3200 like I did 50 years ago.
No .... but if you had maintained the one you bought fifty years ago because it fit your needs it would likely still be worth $3200 and would likely do the job if your needs remained the same .
For many of us our needs have not really changed so why should we have to pay more to subsidize those that want to talk on the phone for hours at a time
Actually, my '68 Camaro would now be worth 10 times what I paid for it if I'd maintained it.
But I agree, We should not have to pay more than the rate of inflation for a service. In my case the basic $100/year PayGo plan from Rogers suffices because I'm not a cell phone addict. I could probably get better value from 7-11 Speakout, but the hassle and cost of switching isn't worth it to me.
One of the things that stands out in the last years financial reports is that there is a lot of comment about reduced expected incomes due to CRTC ruling on wholesale costs to 3rd party Internet companies, right down last year on IPTV service model developed in house, continued falling customer base in cable and home phone.
And the speak to that issue through increased revenues from new bundles, and various other services.
Take that out of accounting speak and what it means to us is we pay more for the new bundle mixes, and the lower ones are being mareketed out, leaving primarily higher cost bundle services and individual services - i.e., we see higher than inflation increases in order to maintain profits that couldn't be achieved without these increases and drop of lower price offerings when they are losing money left and right due to market changes, CRTC rulings, and some just plain unexpected failures in implementation.
So we lower end users pay more in because they actually want us off all the low end services, and if we stay, we have to pay more to make up for the fact we don't create that much revenue relative to the higher end packages and the big spenders - nothing against big spenders and people who are addicted to their phones, big TV's, expensive speciality packages and so forth, but ultimately, we are seeing large increases across the board because they are not increasing their customer base much in any area, and bleeding customers still on other services. That is why we see a lot of talk about continued increases in revenues through ... and moving customers to higher value higher revenue producing services. So us on the bottom, end up paying more, and those on the top are getting more services (whether they really need it or not, as long as they think they do, they will keep buying it no matter the price), so we all see higher prices, but us on the lower end, just see increases, and not really any improvement in services.
Maybe time to do some recovery work on the Camero instead of phones, TV, Internet and the like.
When it comes down to it, in most sectors of the economy, we have seen reductions in price, with improvements in some areas, while in some areas, we get lesser quality products and services, for less money (big box and online models), and in some cases we get less and pay more. For me, the key is to be an educated consumer, and know what you really want and what you want to spend before you even start talking - that way you can cut through all the marketing fluff (but it is only 20.00 more per month and look how much more you are getting, or you are the first person I have ever heard say they want a lower speed Internet, or why wouldn't you want Roam like home, no risk of excessive roaming, etc).
I have learned to not get mad, get smart instead with clearly in mind, I can always walk - I can live without most of my home and cell service mix when it comes down to it.
I enjoy the banter around this whole question of pricing, choice, and what is marketed. I get more knowledgable with each interaction, and help others learn to, and get to have a good laugh while we are at it.
Bruce
Bruce
-
8495 views
-
7 Likes
-
-
