Unable to add my Apple Watch to My Cellular Plan

[Skyluna]

When I tap on ‘set up cellular’ on my iPhone, it immediately goes to the ‘My Rogers’ page and shows a red triangle with an exclamation mark in it and ‘ok’ underneath. when I select ‘ok’ it just bring me back to iPhone settings. I can’t get past that to set the cellular up.
Any ideas on how to fix this?
iPhone 14 and Apple Watch Series 10

***Edited Labels***

[RogersZia]

Good evening @Skyluna,

Welcome!

Have you tried to clear the cache and cookies for the browser you are using to load the login page & ensure the browser is up to date? You may also want to check the eligibility requirement as listed under "What is required to set up Apple Watch with Rogers?" on the What you need to set up an Apple Watch with Rogers page.

If the issue sill persists let us know so we can look into this further.

RogersZia

[Skyluna · Accepted solution]

It was resolved by contacting technical support. I'm not sure what they did on their end, but afterward, I was able to connect.

[Adejaray1]

I have the same issue!!

[glen1234]

How many times did you have to call? I’ve called twice and no one could resolved. I’m quite frustrated as I called them before I purchased the watch and they said it could be easily added on line and it’s not the case at all. Thank you.

[glen1234]

After speaking with Rogers last Thursday and getting details on the cellular plan available to me for a BYOD Apple Watch (I am an existing Rogers customer) - I purchased a watch. I was told it would be easy to add online or could call.

However, today I went on line and tried to add a new line for the watch I was not given the option. I then used the chat - he was aLeo unable to add it and instructed me to try on the desk top. Still no luck so I tried calling and was transferred to customer care - also unable to set it up. I was referred back to where I purchased my Apple Watch. Though she admitted she was not 100% certain that would resolve it. Needless to say I am frustrated as I would not have bought the watch if it could not be connected to cellular.

Is there anyone out there who actually found someone at Rogers who was helpful and got this to work or at least had an answer as to what the issue is?

Thanks

[RogersYasmine]

Greetings @glen1234 ,

Thank you for taking the time to post about your Apple Watch activation issue. I'm sure you're excited to get it hooked up so you can begin using it. 🙂

First things first, you'll want to ensure that you currently meet all of the set-up and plan requirements found here. If everything looks good, you can review the steps on How to add an Apple Watch to your Mobile plan.

Additionally, you may also find some helpful FAQs for additional Apple Watch questions here.  If you continue to have difficulties setting it up, I would recommend visiting your nearest Rogers branded store to receive some in-person assistance. Please be sure bring both your iPhone and Apple Watch with a valid piece of ID when you arrive. 

Kind regards,

RogersYasmine

[glen1234]

I was misinformed when I called Rogers prior to purchasing the watch. The agent I spoke to indicated that I would be able to set up an Apple Watch for my child - provided me the details on the plan and even indicated that the number for the watch could be transferred to a phone once my child was ready for one in the future. However, based on all the information found on this forum it seems the information I was given is wrong and Rogers is not capable of providing this service. I am now stuck with this watch and need to move to Bell or Telus to get the service I need. Needless to say it’s frustrating to be given the wrong information and surprising that Rogers doesn’t have the infrastructure to support Apple Watch Family sharing.

[paudash]

I purchased an Apple Watch and an iPhone on June 14. I set up a watch plan for cellular with Roger’s and since June 14, I have been trying to connect and keep getting the “no connection” message. I have had one ticket created where they reprovisioned the watch but still no connection. I have unpaired and repaired several times and still no luck. I now have another ticket created, have visited two stores and had about 7 calls with Roger’s. I am sure lots of people have Apple Watches that connect to data, THIS SHOULD NOT BE ROCKET SCIENCE TO GET THIS THING WORKING! Any suggestions would be appreciated. Thanks