Replaced apple watch 6, Activation Error / No way to "unlink" old phone

[pinetree]

Had the Apple Watch battery replaced, restored everything when I got it back.  But I can't activate the cellular on the watch.  

1) When I click on My Watch > Cellular, I have a link to "set up cellular". I tap that, and am brought to a page with a button to Set Up Cellular.

 

2) When I tap "Set up cellular", I get an activation error, asking me to "Unlink the other smartwatch".  

 

3) Clicking on the red "OK" button just dumps you back to the settings screen.  Clicking on "unlink the other smartwatch" brings me to a help page that says to click on My Watch > Cellular, etc, and the whole thing repeats itself - a circular loop.  (Here's the help page:  https://www.rogers.com/support/mobility/how-to-unlink-your-apple-watch-from-your-iphone)

Apple says this is a Rogers problem.  The Rogers store said they don't have the ability to fix it, but try calling Rogers tech support.  Tech support was completely useless, and after 2h, I gave up.

Here are my details:  

- iPhone 15 Pro Max, with iOS 17.5.1 (latest) 

- Apple Watch 6, with WatchOS 10.5

- Checked in MyRogers, and the Watch plan is still active

- Tried restarting the iPhone - problem still remains

- Tried unpairing and then repairing the Apple Watch - problem still remains.

Any ideas?  This is BEYOND frustrating

Randall

[RogersMoin]

Hello, @pinetree.

Thank you for your detailed post with the pics. We welcome you to our Community!

I appreciate all the troubleshooting you have done to unlink the watch. We can try again from our end to see if we can unlink it; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[Guinness]

I’m having the same issue - what was the outcome?

[pinetree]

FINALLY found a rep who did it all on the back-end.  A colossal waste of time.  Good luck!

[RogersZia]

Hi @Guinness, welcome to the Community!

If you're having trouble linking/unlinking your Apple watch we can definitely help you with this. You can contact us by sending a private message @CommunityHelps so we can assist you further.

RogersZia

[Slap2]

Same problem with new Apple watch. How do I resolve this?

[RogersMoin]

Hello, @Slap2.

Congratulations on your new Apple Watch! We appreciate you joining our Community and sharing your concern. We have responded to your PM; we look forward to unlinking your previous watch.

Cheers,

RogersMoin

[ctarda]

Same problem here. How can this be solved?

[Slap2]

I called in to Rogers support. 55 min on hold, 5 minute fix

[bm202020]

Hello, I am having the same issue. Can someone assist?

[RogersMoin]

Hello, @bm202020.

We're delighted to welcome you to our Community and this discussion thread; we're here to assist. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[MichaelDee]

Same problem here. I just sent a message to @CommunityHelps 

[RogersMoin]

Hello, @MichaelDee.

We are thrilled you joined our Community. Thank you for connecting with us in private messages. It's good to know your old watch has been unlinked. Thank you for being a member of the Rogers family. 

Cheers,

RogersMoin