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Replaced apple watch 6, Activation Error / No way to "unlink" old phone

pinetree
I've been here awhile

Had the Apple Watch battery replaced, restored everything when I got it back.  But I can't activate the cellular on the watch.  

1) When I click on My Watch > Cellular, I have a link to "set up cellular". I tap that, and am brought to a page with a button to Set Up Cellular.

 

IMG_5386.jpeg

2) When I tap "Set up cellular", I get an activation error, asking me to "Unlink the other smartwatch".  

 

IMG_5384.jpeg

3) Clicking on the red "OK" button just dumps you back to the settings screen.  Clicking on "unlink the other smartwatch" brings me to a help page that says to click on My Watch > Cellular, etc, and the whole thing repeats itself - a circular loop.  (Here's the help page:  https://www.rogers.com/support/mobility/how-to-unlink-your-apple-watch-from-your-iphone)

 

Apple says this is a Rogers problem.  The Rogers store said they don't have the ability to fix it, but try calling Rogers tech support.  Tech support was completely useless, and after 2h, I gave up.

 

Here are my details:  

- iPhone 15 Pro Max, with iOS 17.5.1 (latest) 

- Apple Watch 6, with WatchOS 10.5

- Checked in MyRogers, and the Watch plan is still active

- Tried restarting the iPhone - problem still remains

- Tried unpairing and then repairing the Apple Watch - problem still remains.

 

Any ideas?  This is BEYOND frustrating

 

Randall

1 REPLY 1

Re: Replaced apple watch 6, Activation Error / No way to "unlink" old phone

RogersMoin
Moderator
Moderator

Hello, @pinetree.

 

Thank you for your detailed post with the pics. We welcome you to our Community!

 

I appreciate all the troubleshooting you have done to unlink the watch. We can try again from our end to see if we can unlink it; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

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