Questions about Apple iPad Pro - 11" and 12.9"

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I Plan to Stick Around
Posts: 16

Re: Questions about Apple iPad Pro - 11" and 12.9"

ill do that 🙂

Highlighted
I've Been Here Awhile
Posts: 4

Re: Questions about Apple iPad Pro - 11" and 12.9"

i am also on Nr. 3 for the 256 SG Model? Which one did you reserve?

Highlighted
I Plan to Stick Around
Posts: 16

Re: Questions about Apple iPad Pro - 11" and 12.9"


@Alessandro1 wrote:

i am also on Nr. 3 for the 256 SG Model? Which one did you reserve?


64 for me

Highlighted
I Plan to Stick Around
Posts: 101

Re: Questions about Apple iPad Pro - 11" and 12.9"

Did you get yours?

Highlighted
I Plan to Stick Around
Posts: 101

Re: Questions about Apple iPad Pro - 11" and 12.9"

Did you get your 11" 256GB?

Or did you cancel the reservation?

Highlighted
I've Been Around
Posts: 1

Re: Questions about Apple iPad Pro - 11" and 12.9"

Did Rogers call you or did you call every second day? In September I saw a deal on the iPads so I called Rogers to get an iPad Pro 256GB and was told it was backordered and to call back. I called back every month and was told it was bacordered. Then called in mid December and was told they would no longer honour the deal they offered back in September. I have been a customer for over 20 years and this is how they repay the long term customers? So disappointed in the service or lack of. Makes you want to look at other providers.

Highlighted
I've Been Around
Posts: 1

Re: Questions about Apple iPad Pro - 11" and 12.9"

iPad pro 11 backorder

 

I’ve been waiting for an iPad Pro 11 I ordered on May 15th.
Every time I call to check in, they keep telling me it’s back ordered even though it was supposedly in stock when I placed the order.
Anybody know how long they’ll be on back order for? Am I looking at two more months of wait?

Highlighted
Moderator
Moderator
Posts: 1,136

Re: Questions about Apple iPad Pro - 11" and 12.9"

Good evening @johnnysmash,

 

Welcome to the Community!

 

Two months really is a long time for a device to be delayed. In scenarios where a device is severely back ordered or delayed, one of our offline teams does reach out to the customer via phone. Have you received any such calls or voicemails? When was the last time you received an email communication about your order?

 

I would recommend you to call 1-877-224-9832 (option 3) to inquire about  the nature of the delay and next steps.

 

Please keep us posted!

 

 

RogersZia

Highlighted
I'm a Trusted Advisor
Posts: 32,037

Re: Questions about Apple iPad Pro - 11" and 12.9"

Hello @johnnysmash

Unfortunately this is happening with all carriers. If you see Telus ? It’s a 6-8 week wait delivery. Many that orders it in the end of May or Start of June are still waiting for it.

Apple stores do not have any in stock either and shoe a 3-4 week delivery date too. So this is something from apple which they control bot Rogers. Apple factories were closed due to COVID and they recently just opened up.