I received a text message 26 days late!
This is the worst and has happened occasionally with my other family members sending texts to me. We all have iPhones. This is disturbing as we need to keep in touch about the care of our elderly parent. How do I go about fixing this so 100% of our messages are sent and received?
Welcome to the Community Forums, and thanks for your post.
I care for an elderly parent too, so I definitely know how important it is to send and receive messages in a timely manner.
Was the delayed message from one specific contact? Or have you noticed this happen with other contacts as well? Also, were the messages received as iMessage or SMS messages?
Text messages not received from 9/22 morning to 9/25 morning
I recently had 2 network issues.
1. I did not receive text messages sent to me between sometime the morning of 9/22 and the morning of 9/25. 8 messages came in at 6:20am on 9/25. 4 of these were text messages from 2 different users. Another 4 were "missed call notifications" for 3 calls from 9/22 morning (2 different numbers) and one on 9/24 late afternoon.
2. The missed calls on 9/22 morning are puzzling. At that time I was in an area where I have not previously had any problems with coverage.
I did not receive any other text messages during this period. I believe that what came through morning of 9/25 were all that had been attempted over the 3 days. I did receive two iMessages during this time.
I was able to send text messages during this time. 3 of the messages that showed up morning of 9/25 were replies to ones that I had sent over the weekend.
I received a couple of phone calls on 9/22 afternoon. So even though there were 3 calls that should have been received 9/22 morning (and I received text notifications of these on 9/25 morning), the phone did receive calls later. I did not have any problem making calls during this period.
It seems like I had an extended problem receiving text messages, and a sporadic one receiving phone calls. I didn't know I had missed anything until 9/25 morning. I have an iPhone 6.
If you go into the phone app and look at Recents, you should be able to tell if there was a gap from the morning of 9/22 to the morning of 9/25. If that correlates with what you saw, then your phone definitely had connectivity issues.
Did you update your iPhone 6 to iOS 11? Any chance the update was just prior to this?
Where you stationary in one location during this period? If you did any travelling, but didn't get any messages, then that would suggest a problem with the phone during that period. (ie, you changed towers, but still didn't get these messages).
That can happen sometimes, there can be a software or hardware issue with a device and it may need a reset or reboot to get operations back to normal.
Iphone 8 delayed text messages
I have been having issues with sending and receiving SMS messages. Sometimes for over an hour things will not send or receive properly. It did not happen on my iPhone 5, but seems to be happening to those who have an iPhone 8 and use rogers as their provider, only. Friends with the iPhone 8 that use other providers don't seem to be having issues. This does not happen for iMessage.
Can you please let me know if there is anything i can do to improve the texting reliability of my phone?
Good evening @honsberger1,
Thank you for your post & Welcome to the Rogers Community!
I can imagine how frustrating it must be to feel like you can't rely on your device for text messages.
I hope you were able to resolve the issue you are experiencing, since you posted.
To help you out further, we'll need more information from you;
If you have not already done so, I'd recommend you to reset your networks settings, directly from your device.
Keep in mind that this will erase some basic information such as Wi-Fi passwords, for example.
Welcome to the Rogers Community Forums!
I always prefer to Text Message rather than calling so I can understand how utterly frustrating it must be for you dealing with these delays.
Can you confirm if you were sending the message as a Text Message or as an iMessage? Does this happen with all contacts you are sending messages to or just certain contacts? Are they using iOS or Android or some other type of device?
Any additional information you can provide will help us and the Community understand what is going on and find a solution for you.
We look forward to your response! 😃
The recipient phones that I have had this problem with are both iphone and Android.
The recipients have never had it happen to them before.
Could you please answer how I can intercept this when it happens?
Good evening @Meggnetic,
Thank you for sharing the screenshots. Have you had a chance to reset the network settings to see if that resolves the issue for you? Depending on the device you have you should be able to do so in the Settings menu. Please be advised that you will have to reenter the Wi-Fi information once you've completed a network reset.
Please keep us posted.
Thank you for your reply @Meggnetic!
I understand how concerning this must be.
You've mentioned that you've encountered the same problem with more than one recipient. We can rule out the issue originating from the other party.
If you're still experiencing this issue and need assistance, we can definitely have this further investigated. Please PM us @CommunityHelps so that we can proceed forward towards a solution with you.
If you're not familiar with our private messaging process, you can find instructions here.
Welcome to the Rogers Community Forums!
I send a lot of pictures via Text so I can understand how frustrating it must be to experience this delay with your MMS service.
We'll need a bit more information to determine what steps to take to resolve this for you. Please provide us with the answers to the questions below:
We look forward to your response!
Hello again, @Georgette1
Thanks so much for giving that a try for us. Can you confirm:
Looking forward to your reply.
Hello again, @Georgette1
Thank you for confirming that for us.
We will need to investigate this matter further and possibly escalate a Ticket to see if we can find a solution to this for you.
Please send a private message to @CommunityHelp so we can gather your info and get started. Not familiar with our private messaging system? No worries, Click Here.
We look forward to hearing from you soon.