I am having trouble when I am activating my iwatch. I was given the e-sim number and the $10 plan was added. However my the plan cannot be add into my iwatch and the error numbers are either 509 or 513. I called technician support and he suggested me to update my watch OS first. Personally I do not think it is about the OS. Wondering anyone had the same problem and solved. Thanks!
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Hello and welcome to the Community @lyifan,
Are you on the most updated iOS or watchOS? Were you able to successfully update the 9-1-1 address for your Apple Watch device? These errors typically indicate communication issues between the app and the server or an incorrect address entered.
Did my colleague in tech support complete any troubleshooting steps? If yes, then may I know what was done?
Just need a little bit more info. to assist you further.
Same issue here, and when the ticket was escalated, I lost my ability to make and receive voice calls shortly afterwards. I am on day 2 of no voice calls in or out, no voice mail, and no call forwarding. After trouble-shooting with Rogers they have no solution in sight and nobody is giving me any information. Getting discouraged.
Thank you both for your posts!
I know how upsetting it must be to have the proper equipment but being unable to complete the activation due to a technical issue.
If you would like to see if we have the ability to escalate your respective tickets, please send us a private message @CommunityHelps,
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