iPhone XR - cannot send MMS messages "Not Delivered", but can receive them

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I've Been Here Awhile
Posts: 2

iPhone XR - cannot send MMS messages "Not Delivered", but can receive them

Hey all,

 

I have done about everything and I am on the verge of giving up. I have an iPhone XR 128gb, and I cannot send picture messages via text, it always comes up as "Not Delivered". I can receive them though, and I can send messages through text, but not any media.

 

Things I have tried (so dont tell me to try lol):

- call Apple

- call Rogers

- call Rogers again

- Reset Network Settings

- Reset Phone

- Make sure SMS is on

- Make sure MMS messaging is on

- Make sure Cellular Data is on

- Make sure I have this feature with my plan (Yes I do)

 

Background info: This was happening with my iPhone 7 as well, and I thought it would be fixed when I got my new iPhone XR, but it still is not working. 

 

It is very irritating as I have tried everything. If anyone has new suggestions or a solution, please let me know ASAP!!

Moderator
Moderator
Posts: 123

Re: iPhone XR - cannot send MMS messages "Not Delivered", but can receive them

Hey @tupe1!

 

I appreciate you letting us know what steps have been done thus far. It certainly sounds like it's been a bit of an unfortunate ordeal for you! There is light at the end of the tunnel though, I assure you Smiley Happy. It's possible, given that this is a pre-existing issue on another device, this may require escalating a ticket to our network team. Before we go down that avenue though can you confirm the following for me?

 

Can you turn off iMessage, then send an MMS message to yourself then let us know if that comes through or fails?

 

Thanks!

 

RogersAndy

I've Been Here Awhile
Posts: 2

Re: iPhone XR - cannot send MMS messages "Not Delivered", but can receive them

Hi, yes I have tried that as well and it didn’t work. I have talked to Rogers and they have created a ticket and will get back to me. Was just seeing if any other iPhone users could relate!! Thank you though Smiley Happy
Resident Expert
Resident Expert
Posts: 757

Re: iPhone XR - cannot send MMS messages "Not Delivered", but can receive them

@tupe1

Was the network team able to resolve your issue?