10-05-2023 12:51 PM - last edited on 10-05-2023 01:58 PM by RogersMaude
This is the last time I’m trying before I switch providers. I can’t send texts or pics, videos or screen shots. Sometimes, rarely a text will go through without those. Please fix. This issue has followed me from an old phone. I have a 14 Pro now. I sent a request previously and it worked for awhile. I do not have a VPN on my phone anymore. Please solve this issue. I can’t locate my previous request but I k is it was sent to a back office or somewhere. Joan
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10-05-2023 01:51 PM
10-05-2023 03:03 PM
Speaking with Apple now and she has never heard of RCS Messaging???
10-05-2023 03:23 PM
10-07-2023 01:32 PM
Good day @Joaner !
Gosh, I'm so sorry that this same issue seems to have reared it's ugly head, once again. 😞
I'm not sure if you saw it, but I did respond to your PM from a few days back. If you'd like us to investigate your issue and try to get things working again, please continue chatting with us via PM.
Thanks so much!
RogersYasmine
10-07-2023 02:05 PM
10-08-2023 09:25 AM
10-09-2023 03:32 PM
Hello @Joaner ,
We'd be more than happy to troubleshoot this issue with you via PM. Can you kindly respond to us there when you are back online and available to chat?
Much appreciated!
RogersYasmine
10-09-2023 04:23 PM
The issue is with Apple, as iMessage is completely controlled by Apple and doesn't use the standard text SMS and MMS protocols that Android and other devices use. I have seen the same issue mentioned on the Telus, AT&T, T-Mobile, and Verizon forums.
10-09-2023 05:33 PM
10-09-2023 05:41 PM
10-25-2023 05:24 PM
This is not true for me. It is not an Apple thing. It is a Rogers issue with their Anti-spam software. If you have any group chats that you are involved in and send images or multiple texts, the Rogers software blocks you and you will no longer be able to send SMS and MMS on the Rogers network. This is a problem that I have been having trouble with for 6 months... Rogers has offered no solutions and my only option seems to be to change providers.
10-25-2023 05:34 PM
10-25-2023 06:00 PM
Depends what you consider a lot. I send texts to a group of fishing buddies and some have YouTube links or links to articles and some pictures. I have been on Rogers for 6 months and have been placed on the banned list 7 times now. The only resolution I have been offered is to use WhatsApp or risk being permanently banned. I have communicated with this group for 10 years without issues while on Telus and Shaw previously.