This happened to me as well for the Apple Watch series 9 last week. The reservation vanished from the system a few days after I had received an email stating that the watch had been shipped to the Rogers store I had selected. The reservation fee was refunded automatically, and neither the store employee nor a customer service representative could see any record of the reservation or the cancellation. It was as though it never happened.
Worse, yesterday I tried to reserve an Apple Watch again and the online system failed—but not before taking out the reservation fee twice. A Rogers representative saw no record of the transaction and the money hasn’t reappeared in my account. They also told me without explanation that we would have to reserve in store and pay a $60 activation fee. I am furious about all the screwups and runaround.
