12-20-2023 01:11 AM - last edited on 12-20-2023 08:11 AM by RogersYasmine
I can't get my Chromecast to work since I have had ignite hooked up at my house.
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12-20-2023 08:37 AM
Hello a1959hll,
We need a little more information to help you out, Did you have internet before switching to Ignite? was the chromecast already setup and working prior to switching to ignite?
What happens often is people have an existing internet, when they connect their devices they connect it to the wireless network of their "old" internet modem, when they switch, they are given a new internet modem for ignite, the new modem will always have a "new" wireless network name, that is different than your old one
once you switch over, you have to now connect all your wireless devices to the NEW network including the google chromecast. the chromecast might have a reset button on it, I can not remember since i do not have one In front of me but check, if it does, you can re-initialize it and set it up on the new network and you should be good to go.
12-20-2023 08:37 AM
Hello a1959hll,
We need a little more information to help you out, Did you have internet before switching to Ignite? was the chromecast already setup and working prior to switching to ignite?
What happens often is people have an existing internet, when they connect their devices they connect it to the wireless network of their "old" internet modem, when they switch, they are given a new internet modem for ignite, the new modem will always have a "new" wireless network name, that is different than your old one
once you switch over, you have to now connect all your wireless devices to the NEW network including the google chromecast. the chromecast might have a reset button on it, I can not remember since i do not have one In front of me but check, if it does, you can re-initialize it and set it up on the new network and you should be good to go.
09-18-2024 10:57 PM
09-20-2024 07:39 PM
Hi @VicEtobicoke,
Thank you for joining the conversation. Are you unable to connect your devices to your main internet or is the issue only with getting your Chromecast to connect? Have you tried the accepted solution above to see if any of those steps work for you?
If you can let us know some more details and we will be glad to assist you further.
Regards,
RogersJermaine
2 weeks ago
2 weeks ago
Hi @deexastra,
Thank you for joining the conversation, we appreciate the additional information you have provided, and we certainly understand the frustration with not having it work correctly. If the issue is persisting, please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards
RogersJermaine