Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm Here A Lot
Posts: 6

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

That's really strange. It worked, though. Thanks to you both!
Highlighted
I'm a Trusted Advisor
Posts: 32,079

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @JGordon

You are welcome!! 🙂
Highlighted
I Plan to Stick Around
Posts: 9

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I was #41 this morning and went to in progress. Looks like they may have more in stock now! lets see how long it takes now to get a tracking number. 

Highlighted
I'm a Trusted Advisor
Posts: 32,079

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @mohawkrocker

Oh nice! Well that's good then!
Highlighted
I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Just got off the phone with Rogers.

 

Units are FINALLY starting to ship. I was #53 in line on yesterday.

Highlighted
I'm a Trusted Advisor
Posts: 32,079

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Calypsis

Yeah that's good to hear!! Samsung is shipping them more as the weeks come
Highlighted
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Finally on "In Progress" stage of my reservation for the s7 edge as of this morning.

Just had a question about the free gear vr offer. Will it ship to the store with the phone, or how does it work? I can't seem to find any info on claiming the promotion.

Thanks!
Highlighted
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Ill be suprised if we actually get the gear VR at this point.  This whole reservation system has made the expirence of getting the "latest and greatest" about as fun as going to the dentist.  I talked to loyalty on the phone and a rep through onine chat a couple weeks ago as I was upset about the fact that any Joe Shmoe could walk into a store and pick up the S7E when they were in stock, but if I wanted to I would have to give up my reservation bonus.  I was ready to change carriers over this when I was talked off a ledge by them letting me know about the promotion where you receive $225 off plus the $175 for a trade in.  Fast forward to a few hours ago when I called in with a couple of quick questions and I was told that the promotion ends tomorrow and I will not be able to get it as my phone will not be in by tomorrow. 

Basically they ran a promo for a phone that is not in stock, only to end it right before it is back in stock.  

Ive been a customer for 12 years with them, and if they wont honor this promo and the pre order bonus, I honestly cant see this reationship going any further.

Highlighted
I Plan to Stick Around
Posts: 22

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I got fed up, I cancelled my reservation after talking to retentiosn /customer service.  They "had" a 7 edge they could ship me and I woul rcve it by the end of the week, they took $200 of the my bill, and when I reiterated the same thing about the promo, they gave me the $160 credit on my bill for that.  It meant that i had to go to the local best buy and purchase one, but hey. My phone is on the way, I have the gear VR in hand ans the phone did not cost me the 499, I got it for 299.

 

So in hindsite the reservation system is broken, rogers runs promos for things they do not have in stock, and it takes (and I timed it) over 7 hours of my time since 9 MArch to get a new phone, and threats to leave Rogers. (still dont have it in my hand).

 

Seriously thre is something thats need correcting, because I met a work collegue yesterday,  he bought his new 7 edge, 10 days ago, from a rogers store, no reservation, just on a whim.

Highlighted
I'm a Trusted Advisor
Posts: 32,079

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Redzed

Have you tried speaking to a manager and seeing if they can leave a note on your account letting them know that the discount should apply and to call back when the bill is out to get it? Try that and see. It should work.

As for the Gear VR it did say " While quantities last" so it could well mean that you may not get it. It's not Rogers fault here as Samsung put that rule out. Same applies for them selfs and any carrier. Best Buy had the same thing. Either way we shall see.