In the neighborhood where I work in Sudbury,ON I usually get under 3 Mbps data speeds outdoors and under 1 Mbps inside my workplace. It's usually just enough to make calls and send texts reliably, but I often get dropped calls through the mobile network. Bell has a tower nearby that used to provide me 500+ Mbps on LTE when I was their customer, so hopefully Rogers will collocate or build a new tower in the area to fix the service...
In the meantime, to work around this, I was finally able to use WiFi calling when I switched from a Bell-purchased Samsung Note 9 to a Rogers Pixel 6 Pro. I got the phone on release and was able to use WiFi calling flawlessly for months with excellent call quality and reliability. It allowed me to work around the poor coverage in my workplace until recently. I would still like Rogers to improve the coverage since I'm under 2km from downtown and need to use mobile data from time to time, but I totally understand that isn't a quick process.
However... A few months ago, I noticed calls dropping again and found that the "Calling Preference" menu option in the WiFi calling settings has completely disappeared from the phone. In the phone dialer settings, on the WiFi Calling menu option, it will tell you the calling preference below the "Wi-Fi Calling" menu button. On my phone it lists "Call over Mobile Network", when I want it set to "Call over Wi-Fi". When you open the Wi-Fi calling menu, the only configurable options are the toggle for "Use Wi-Fi calling" and the "Emergency Address" option.
I made a list of screenshots with the Rogers device guide first and then what's actually appearing on my phone.
(Link removed for security reasons. Please upload images using the Insert Photos (Camera icon) option from the ribbon - RogersMoin)
Rogers support had me factory reset the phone, but that didn't help. I even tried a completely empty setup without even logging into my google account or setting anything up.
From some Googling around, it seems like it's possible for the carrier to push out profiles to modify those settings... Though during one long evening support session with the Rogers live chat, the rep was able to grab a demo Pixel 6 and they had the option, which is confusing me even more.
Every time I deal with support, they "escalate" my issues and the tickets end up getting closed with a "The Rogers Wireless issue you contacted us about on (DATE) may be resolved as we were unable to pinpoint the cause of it", so I'm hoping to get more eyeballs on this since it's really quite weird and I'm wondering if anyone else has run into this. Besides my workplace right in Sudbury, I visit some rural areas in other parts Northern Ontario where I will have good WiFi but iffy cell service, and I really want to force this thing to use WiFi where available.
*Added Labels*
RogersMoin
