07-03-2023 12:05 PM - last edited on 07-03-2023 01:47 PM by RogersMaude
Hi
So apparently while in LTE mode, if you get a nice Galaxy 5 LTE watch and activate it on your account you will not be able to recieve calls on it if someone tries to call you on your cell phone. For a person to call you on your watch in LTE mode, they need to dial a phone number associated to your watch. Most carriers watch and phone use the same phone number, both ring together when the watch is in LTE mode..
This is disappointing...
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08-01-2024 12:30 PM
I got a call from a tech support 'supervisor'. So it appears that there needs to be the IMEI from the phone and the watch entered in the Rogers database in order for this to work. He suggests that I go to a corporate store to see if they can manually add my watch IMEI so that this feature will work, but he also said that is only a "possibility"
I have cancelled my watch line. Useless.
09-04-2024 11:28 AM
Funny, i just bought a Galaxy ultra watch and it too does not work on LTE. not sure .
09-10-2024 04:10 AM
09-10-2024 08:40 AM - edited 09-10-2024 08:43 AM
Funny enough, I suspected the same. Rogers told me many times that my BYOD watch IMEI was "Not available" to them, and Telus said the same thing when I switched. Miraculously, it all worked out when I bought a BYOD Samsung phone... Bought the Telus combo phone/watch plans and paired LTE directly from the phone, no CSRep involved... I suspect it would have worked with Rogers as well...
10-08-2024 12:11 PM
Good luck getting rogers to help with this. i have been complaining for months. do a google search been going on for 8 years. Useless.