Funny enough, I suspected the same. Rogers told me many times that my BYOD watch IMEI was "Not available" to them, and Telus said the same thing when I switched. Miraculously, it all worked out when I bought a BYOD Samsung phone... Bought the Telu...
Hi, I posted my own sad story elsewhere, but short version, after years of trying pretty much everything with Rogers, I finally fixed the issue. My watch5 is BYOD, paired with a OnePlus phone. Rogers could only make it work with my watch having its...