Can't send texts -- "Can't send message with ROGERS - error 2"

[robroseott]

Phone - Samsung Galaxy S21 Ultra
Any text I send results in the above error message. I receive texts fine, just can't send.
I've done all the suggested troubleshooting:
Turned off/on
Turned off WiFi
Turned off "Calling Features"
Checked to make sure my SMSC is +17057969300

All have no effect.

*Added Labels*

[RogersMoin]

Hello, @robroseott.

Welcome to Rogers Community Forums!

Thank you for posting your text messaging concern in the Community along with the already done troubleshooting.

Restarting your phone should have resolved that error 2 issues. Are you using the default Messages app for texting?

Can you try toggling On and Off the Flight Mode? Turn it On for a few minutes and then turn it Off. Please wait for a few minutes and try sending the text messages, and keep us posted on the outcome.

Cheers,
RogersMoin

[robroseott · Accepted solution]

Thanks for your response. I had tried all those things had been tried and to no avail. I finally called tech support after getting the same problem with EVERY SMS client I tried. They did a network reset on their end and that fixed the problem.

[Pauly]

looks like the problem was not a user issue but a backend issue that only tech support can fix, glad to see it working

[chummy70]

I have the same issue but with only one of my contacts

[RogersMaude]

Good day @chummy70,

Welcome to the Rogers Community and thank you for posting about the issue you're facing.

In order to further assist you, we'd need a tad bit more info. Have you performed any troubleshooting since you realized this was impacting one of your contacts?

If so, it would be much appreciated if you could share any details on the steps you've gone through so far. 

Additionally, if you could let us know the type of device you're using and the messaging app on which you're experiencing this error message, we could help you out in depth.

Thanks in advance!

RogersMaude