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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Activating Wireless Voicemail

My number is not recognized when I try to set up voicemail. My number hasn't changed in years and it is included in my plan. How do I get this resolved?? *** Edited Labels/Title ***

Sqly by I've Been Around
  • 1117 Views
  • 1 replies
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Andriod Wifi Calling - QoS DSCP Packet Priority

This is a very technical question; possibly a Rogers engineer could shed some light on this. I just bought a Samsung S20 Ultra, and I am troubleshooting poor audio (drop-outs) with WiFi calling. I took a packet capture of what the WiFi calling looks ...

rogers_wifi_dscp.png
djohnsto1 by I've Been Around
  • 796 Views
  • 1 replies
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S20 Ultra Unable to Connect to 5G

I got a s20 5G in the network setting it is on 5G I have the infinite plan with 5G and the newest Sim to support 5G but the network still shows lte+ only Rogers blames Samsung and Samsung said its working and its carrier issue. Do I just have a 5G ph...

Galaxy S8 GPS issues since the last security patch update

Hello Members! Having a problem with my Galaxy S8 SM-G950W since the January 2020 security patch that has caused GPS to sporadically stop working and am reaching out for some assistance. For example, I'll be using google maps navigation and after a f...

thecooldude by I've Been Here Awhile
  • 4865 Views
  • 3 replies
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Can't Dismiss Amber Alert

Hello, I received an Amber Alert on my personal S9+ and my work issued S10e (S10e updated to Android 10 and still waiting for my S9+ to get it). Before anyone yells at me, I'm NOT complaining about the alert system itself or the time of call. The iss...

Yeegrek by I Plan to Stick Around
  • 3416 Views
  • 11 replies
  • 0 likes

Android 10 - S9/S9+

Does anyone know if and when the android 10 update is coming to s9 and s9 plus. ***Edited Labels***

JasaJames by I've Been Around
  • 2131 Views
  • 7 replies
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Galaxy S20 Hardware Upgrade & Edge Financing

Hello I currently have a Infinite Share Everything plan, my main phone which is mine is currently on contact till next year and will not be upgrading the line, I pay the Ultra Plus plan on this phone. My wifes phone which is not on any contact is add...

AccordXTC by I'm a Reliable Contributor
  • 953 Views
  • 1 replies
  • 0 likes

Samsung Galaxy S20/20+/Ultra Reservation / Questions

Hello everyone, It's been awhile since I last pre-ordered a device (I last pre-ordered my current S8+ in 2017) and my memory is hazy. Can anyone here tell me when the S20 will available for pre-order? I know Telus is opening their pre-orders on the 1...

RAwhite1987 by I Plan to Stick Around
  • 5485 Views
  • 169 replies
  • 0 likes

Unable to Connect Huawei P30 Pro to Laptop

MY COMPLAIN WAS IGNORED BY ROGERS. I complained to Rogers a week ago, because I can't transfer my Huawei p30 pro to my laptop and it seems occur because of manufacturer defective. However, until now, I don't hear anything from Rogers any attempt for ...

How Do I Remove Call Forwarding?

I had changed the call forwarding to a number other than the voicemail for a short while and now I can't go back. How do I change call forwarding to my voicemail? Ps: I tried putting the voicemail number and it does not go to my voicemail. **Labels A...

Note 9 Android 10... Still Nothing!

When is the android 10 update coming for Samsung note9 and why is it taking so long? Other devices received the update in September. This is ridiculous! ***Edited Labels***

wpattie by I've Been Here Awhile
  • 3168 Views
  • 10 replies
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S10 Camera Cover Broken

I'm sure I didnt do anything to my brand new s10 for the cameras cover to have broken! But I went to take a picture today and noticed the picture was blurry. After trying to get a clear photo several times to no prevail I turned the phone over to fin...

iCue_780 by I've Been Around
  • 877 Views
  • 1 replies
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Unlock Code

First timer here..please help. I need to unlock a Rogers phone I recently bought. When I put my sim in its says I need Rogers network code..please HELP ***Edited Labels***

Steph17 by I've Been Around
  • 1464 Views
  • 4 replies
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Restore Deleted Text Messages

Hi!I accidentally deleted my entire history of text messages from my mom last week! Is there a way for me to get them back??? *** Edited Labels ***

SM_1 by I've Been Here Awhile
  • 2711 Views
  • 3 replies
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Prevent Blocked Calls From Going to Voicemail

I receive a number of calls from numbers that I don't recognize, so I block them. However, the continued calls are going to straight to voicemail. How can they be blocked entirely without filling my inbox? **Labels Added**

Bncarroll by I've Been Around
  • 3862 Views
  • 9 replies
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Roaming Challenges with my Samsung Galaxy S9 phone

Recently I switched phones from an S5 to an S9. Didn't change my plan but I've noticed that when I leave the GTA to an area, like Muskoka my phone now indicates I need to turn "roam" on in order to use it (aka text message, internet etc..) It didn't ...

Beeboo1 by I've Been Around
  • 703 Views
  • 1 replies
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Issue with Recent Samsung S9+ Security Update

Hi,After the most recent security update for my S9+, my device intermittently gives me message: "Sim Card Not Detected. Emergency calls only"Toggling airplane mode does not reconnect the phone and forces a restart. This can happen with the phone in s...

revhappy by I Plan to Stick Around
  • 972 Views
  • 2 replies
  • 0 likes
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