10-30-2018 06:37 PM - last edited on 10-30-2018 06:47 PM by RogersMaude
I want to upgrade my phone, but I have to pay off $400 of my current phone balance.
11-14-2018 09:18 PM - last edited on 11-14-2018 09:19 PM by RogersZia
And did you get the twilight or black cause if you got the twilight there gonna ship you a black one anyways automatically changed it and will not ship you a twilight, because they are all out of twilight and has no idea when they will get any.
11-15-2018 12:19 AM
I ordered the black one so that's all good with me. But it's okay, I've called Rogers and will be returning the Mate in favour of the Note 9. I hope you get your device though! My experience with the Mate 20 Pro wasn't the greatest
11-15-2018 10:47 AM
I'm still in the same boat as you still haven't received any unit good or bad. when I called yesterday they told me it was waiting for pick up but he could not tell me how long it had been waiting. Odd no internal tracking. My guy didn't give me any line about Canada Post. From what it sounds like is the reps are using Canada post to cover their late shipments. Why would they switch from ups pick up to having Canada post manage the pick up during a strike with an $1100 phone? Something seems wrong here. My excitement is dropping hearing about the screen issue but would still like to get the phone and move on with this.
11-15-2018 11:17 AM
11-15-2018 11:44 AM
Thanks for the update, I am finding all the stories very interesting. I haven't called today so I fell I should. Would like to know if my imaginary phone is still waiting for pick up. Ha. I ordered the twilight and every time I have talked to someone I have asked if there were shortages, and every time they have told me no. This is something that should have been caught in the pre-order. This is what the pre-order is for, to see what the interest is. If they did not have enough phones to fill the pre-order it should have told us a wait time and then you could see if you could get one in store. Will call this afternoon and see what the scoop is today. I will report back.
11-15-2018 11:50 AM
11-15-2018 03:28 PM
I ordered mine on Nov 5th, its been 2 weeks and I still haven't received a tracking number! I only got my order confirmation on the day I purchased it, any idea on how long it'll take till I receive it?
11-15-2018 07:48 PM - edited 11-15-2018 07:48 PM
I'm still keeping up with this thread and it's crazy how many different stories we're being told by these agents. Yesterday when I finally decided to just give up and return my Huawei phone, I was talking to a rep over the phone and she told me that if I wanted to I could swap my defective device for another one. She even further confirmed that they were in stock, now albeit it was for the black one and not twilight.
I find it hard to believe that Huawei would stop manufacturing the most popular colour which is the Twilight version. I can't help but wonder if the agent you spoke to @EvoX2013 confused the P20 Pro for the Mate 20 Pro - either that or you dealt with a very incompetent agent. I had spoken with a few agents that tried to hide under the Canada Post Strike and I couldn't help but laugh because Rogers has historically used UPS - rarely have I ever seen them use Canada Post.
I hope you guys get your devices and enjoy it to the fullest... I couldn't handle it anymore... so i'm just patiently waiting now for my Note9 to be shipped. At least the Canada Post strike is over in the GTA so they can't use that as an excuse anymore in that area
11-15-2018 10:49 PM
11-16-2018 08:17 AM
So called in again yesterday and talked to someone in Toronto and it went up a few levels and it was super helpful. So what I have now heard is that Rogers has yet to receive the phone in the twilight variant. Now I am talking Toronto at least and what he told me is the online supply is different than the stores. I checked my local stores and they have not received any in that colour as well. So it seems to me that everyone that ordered black has had better luck than if you had ordered twilight. If anyone has received a twilight phone please let us know. They do have a supply of black phones. My store which is large only received 3 black phones and the other store 2, which have been sold. Hope this helps.
11-16-2018 01:02 PM
@dabears1326 - the one that I had was the LG screen, i had checked it out through the device info app
11-16-2018 01:08 PM
11-19-2018 12:51 AM - last edited on 11-19-2018 08:25 AM by RogersCorey
Just got my new Mate 20 Pro from Rogers on the 14th and the entire right side of my phone's screen is casting a green glow even in half brightness. You can see it in every angle and with any colour on the screen even as I type this on the forum. A quick Google search shows how bad of a problem this is. Anyone else in the same boat?! It's absolutely pathetic that Huawei has yet to release a recall.
11-19-2018 12:17 PM - edited 11-19-2018 12:18 PM
@stefman722 - Hey, I had the same issue as well. Mine was on both edges and all four corners. It was pretty bad - ceck the link/pic below.
I ended up swapping my device for a Note 9 because it seems like the chances of getting another faulty screen was very high. I saw on redflags and reddit users in CAD complaining that they're on their 2nd and 3rd exchange and still have the screen issue. Huawei has yet to really take action on it 😕
11-19-2018 02:20 PM - edited 11-19-2018 02:26 PM
@stefman722 What color did you get? I pre ordered the twilight on Nov 6th, still no clue when it is shipping as I am 53rd in line from 64 when I ordered 😞 Just wondering if the screen issue is on both color variants? Thanks!!
11-19-2018 02:22 PM
11-19-2018 04:29 PM
11-20-2018 10:20 PM
I signed up Nov 1 for a Twilight, and like you, I received the confirmation email day 1, then I received 1 additional update email on the 9th. Nothing since. I thought I read somewhere that they'd at least send out weekly updates, but perhaps I'm mistaken
I was 31, now I'm 26th - I supposed it's because others in front of me dropped out.
It is disappointing that a 'communications' company would be so poor at communicating what's going on. Absurd that I have to troll these forums and read all of the ridiculous conjecture going on here.
11-22-2018 06:51 AM
@giz02 Yeah my place in line hasn't moved in 2 weeks. I talked to a Rogers rep and the twilight is on a 2-3 week back order. I ended up driving an hour yesterday to another Rogers store just to get the black one. I wanted it now in order to take advantage of the free tablet and the free Lenovo smart screen offers. If I would have waited for the twilight I would have missed the boxing day deals. I havent cancelled my order yet because in the off chance it does show up within the next 15 days I can go exchange the black one and because it is the same phone I still keep the free gifts and that is my advice to you...
11-22-2018 12:49 PM - edited 11-22-2018 12:50 PM
11-22-2018 12:52 PM