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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Recycled Samsung SIII i747m from telus

I was recently given a Samsung SIII (S3) (Mini?) i747m which used to be on telus, it's SUPPOSED to be unlocked. I stuck my SIM Card in it, and it would not register. I have done the following. SIMCARD1 doesnt work (newest) SIMCARD2 doesnt work, (wife...

thomask by • I Plan to Stick Around
  • 1865 Views
  • 4 replies
  • 0 likes

Resolved! LG G5 Moisture Problems

I am the owner of an LG G5, I took my phone in because it would no longer charge, the store I took it to sent it away to be repaired. After a couple of weeks I got a call saying the phone had water/moisture damage and my warranty wouldn't cover the d...

Resolved! Anyone know when Rogers will have the Samsung Note 7?

Hi, I heard the Samsung Note 7 will be launched Aug 7, 2016. Does anyone know when Rogers will carry the phone? When will it be available for purchase for Rogers customers? @Meowmix, any ideas? Many thanks.

Kake777 by • I Plan to Stick Around
  • 4994 Views
  • 16 replies
  • 0 likes

Blue Bar

To solve the issue on the SG S6 Edge or SG S6. With a Blue Bar going up and down. The phone is also frozen to where you can't enter passwords or other screens. If holding down power+volume up+home key does not solve the issue try this: press the home...

New Nexus 5 D820 doesn't work with Rogers SIM

Any ideas? Just arrived from EBay. It has Android 4.4.4 "No Service - Rogers" "Emergency Call" is on the first screen. And there's a "System Update Available" notice. We have another Nexus 5 bought from Google that works fine and has been upgraded to...

Resolved! Galaxy S7 Edge Screen issue..

Well I have the dreaded grey horizontal line problem come up today on my Edge and none to happy. Have had the phone for less than a month and now have to be inconvenienced to travel to Mississauga to have them accuse me of stuff, etc. Shocked that Ro...

Redsfan83 by • I Plan to Stick Around
  • 11002 Views
  • 29 replies
  • 0 likes

Resolved! Wifi Calling

Good day, I have a Galaxy S6 Edge plus with the latest android marshmallow. My question is, how do I know when I am using WIFI Calling ? how can I test it and know it work ? ***Edited Labels***

Patthe by • I Plan to Stick Around
  • 9036 Views
  • 45 replies
  • 0 likes

Rogers Name display Android 6.0 / Nexus 5X

There's a new service called "Caller ID by Google" in Android 6.0 which does a phonebook lookup to match the name of who's calling based on the phone number. This is different from what Rogers name Display does. However, even when I turn off "caller ...

stickler by • I've Been Around
  • 1529 Views
  • 2 replies
  • 0 likes

Galaxy S7 Firmware updates

When would there be Galaxy S7/Edge users receive OTA firmware updates, containing monthly security patch updates? It's still at April security patch level and users of other carriers have been getting June update as early as late May.Please do not di...

highka by • I'm Here A Lot
  • 11963 Views
  • 210 replies
  • 0 likes

Resolved! Samsung Galaxy A7 (2016) Marshmallow update

Hi, I use a Samsung Galaxy A7 (2106) (model SM-A710F) that I've bought in Indonesia few months ago. Samsung confirmed that this phone will have Marshmallow update. But as this phone is not available from Rogers, will I get the OTA update, or I should...

babyduck by • I've Been Here Awhile
  • 3951 Views
  • 6 replies
  • 0 likes

Resolved! Galaxy Note 4 Marshmallow Storage

I've recently update to Marshmallow. I reformatted the SD card to allow for adoptable storage. But now the phone tells me it is running out of storage space. I've trawled the forums for solutions but nothing so far. Help? Advice? My phone is becoming...

Resolved! Samsung Galaxy S6 unlock code not working...

Hi all, I have a Samsung Galaxy S6 on my account that I've been trying to get unlocked now for a few weeks with no success. The first code provided by a sales representative was 7 digits and obviously wrong (I still have the official email with this ...

JayJ890 by • I've Been Here Awhile
  • 6122 Views
  • 11 replies
  • 0 likes

Resolved! Galaxy S7 data connection deteriorates throughout the day

Hi there, I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, ev...

whung by • I'm Here A Lot
  • 11676 Views
  • 221 replies
  • 4 likes

Hands-Free/Driving Mode missing on Samsung Note 5

I loved my Samsung Note 3 and I just got my Note 5 last week. One thing I'm missing is my hands-free mode. Upon further investigation, some are calling it "driving mode" and apparently in the US, it's not available for AT&T users. Has this function b...

Tantien by • I've Been Here Awhile
  • 6687 Views
  • 4 replies
  • 0 likes

Resolved! Receiving Spam SMS Messages from 33333300x / 22222000x Numbers

Is anyone else receiving sexually explicit vulgar text messages ? As the subject states is anyone else receiving vulgar sexually explicit text messages from numbers like 2220000 3333000 and so on ????? What are you doing about this ? ***Edited Labels...

Victor43 by • I've Been Here Awhile
  • 9419 Views
  • 45 replies
  • 2 likes

Resolved! Nexus 6p charger dead

hi Everyone i've got a fairly new Nexus 6p phone and my charger has died. i can still charge the phone in the car, but i'd like to have the original charger repaired or replaced. I called Rogers tech support, who referred me to Huwaei, who referred m...

jonathan3 by • I've Been Here Awhile
  • 2903 Views
  • 7 replies
  • 0 likes

Resolved! LG G5 advertised with multi user but its not available

Hello, Rogers and LG advertising for the LG G5 clearly shows Android multi user and guest mode support (the avatar bubble in top right of the screen when on lock screen) but it seems to have been removed from the device for Rogers. Please add back in...

Ribbys by • I've Been Around
  • 6942 Views
  • 4 replies
  • 0 likes

Latest OS upgrade for a Moto X 1st Gen (2013)

Does anyone know when the last upgrade was issued? I have the Securit Patch from 2016-04-01, but I seem to recall it being quite recently. ***Edited Labels***

dannibal by • I Plan to Stick Around
  • 2134 Views
  • 6 replies
  • 0 likes
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