Why do Rogers make it difficult to terminate the internet service?

[BlueBlueBlue]

Called twice and the rep confirmed thatbit’s cancelled yet, it’s still active. This
Is si frustrating…

***Edited Labels***

[RogersYasmine]

Hello @BlueBlueBlue ,

Thanks for joining us in the community! I certainly understand where you are coming from, as this does sound strange to me as well. 🤔

Although we are not able to process the cancellation for you here, we can still have a peek to see what's going on. If possible, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine

[RogersCorey]

Good morning @GSParmar,

I am sorry to hear that there has been a delay in receiving your refund cheque. It typically takes 6-8 weeks after the final bill is issued for any refunds to materialize.

If it's been 45 days longer than the 6-8 week period, we would need to escalate a case to find out why the refund has not yet been issued.

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Mkop]

This happened to me as well!! And they charged me for that!! Such poor customer service!!