Unprompted credit check by Rogers, without any communication

[kk954]

I just noticed that Rogers did a hard credit check on my file on February 6th of this year, when I wasn't even looking to swith my plans to Rogers. I find this quite baffling and it's disappointing that Rogers would do this and also not communicate it. I've been a Fido customer and I've been receiving offers to switch to Rogers on a regular basis, so I suspect that it might have to do with that... But does anyone have a similar experience as me?

[RogersMaude]

Good evening @kk954,

Welcome to the Rogers Community and thank you so much for taking the time to bring this up to our attention.

We'd like to assist you in understanding why a credit check may have taken place or take the necessary measures to prevent this type of situation from happening going forward.

To further assist you, we'll need to discuss privately so we can have a look at your account.

Please send us a message to @CommunityHelps, at your earliest convenience, to get started. To know how our private messaging works, click here. 

I'm confident we'll get to the bottom of this. Thanks!

RogersMaude