Unable to Cancel the Service Since a Week

[SiluChan]

I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins, and still, I couldn't get to them.

HELP ME. I CANNOT AFFORD THIS.
THANK YOU.

*Added Labels*

[RogersZia]

Good evening @SiluChan,

Welcome to the Community!

I know the wait times have been really high of late. I sincerely hope you've gotten in touch with customer service since you last posted here.

Please let us know if you still requite account support.

RogersZia

[SiluChan]

No. I have not. Can you help me with the process?? URGENTLY.

[RogersMoin]

Hello, @SiluChan.

We appreciate you reaching out to us in private messages. You may try calling 1 855 201-9547 if you still need help. We’re grateful for your ongoing patience.

Regards,
RogersMoin

[SiluChan]

That is what I am trying. They keep me on hold for more than 2 hours.