Trying to activate Ignite TV

[RB34]

This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard to determine for the new package. Eventually when I was close to a negotiated price they wanted my passport, license etc. over the phone. There did not seem to be a secure way to pass this information. Eventually when I was close to providing the information the agent said that his system went down and he would have to call me later.  Also the customer service for business customers does not work on weekends.  Overall as a long standing customer the overall experience was unsatisfactory. Hopefully there will be a satisfactory compensation for the numerous calls and back and forth. I will start the process again the next weekend when I am not at work. 

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[RogersJo]

Greetings @RB34 👋

We're sorry to hear that your migration to our Ignite services has been less than seamless. This is most certainly not the type of experience we want you to be having. We absolutely appreciate your loyalty and tenure with us. Thank you for your feedback and we will ensure it gets passed along to the appropriate channel. Depending on the type of business account you have, we may be able to assist you with the process.

When you're readily available, we'd be happy to have a look on our end here to see if we can assist you. Feel free to  send us a PM and we can get started there. If you're not familiar with our messaging system, click here.

Regards,

RogersJo