Terrible customer support

[AstridMala]

Hello,

Can someone give me their 2 cents why the customer support is so terrible? I do not think it has to do with the actual employee, but they need to attend 10 people at the same time, and waiting an average between 7 minutes between response it is tiring.

It is not like we have a cheap service and rogers is not an economic line.

*Added Labels*

[RogersCorey]

Good afternoon @AstridMala,

I am sorry to hear that you did not have a good experience with our customer service recently. If you would prefer to speak with an agent that is dedicated to your call only, our call centres are the best option for you. You can find all of our contact numbers here: Contact Us - Rogers

Our social media and chat teams do attend to multiple customers simultaneously. 

Was your concern at the time addressed despite the wait between responses? If you still have unresolved concerns with your Rogers services or bill, please let us know.

Regards,

RogersCorey