Shared vs. Non-Shared Minutes

[MichaelYYZ]

I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':

• Voice (S) Unlimited Shared Minutes: XXX Minutes
• Voice Non-shared Minutes: YYY Minutes

I cannot figure out the distinction between the two categories from the Detailed usage for Wireless number.

I am on a 5G Infinite Premium plan, with a phone line and an Apple Watch line.

Could anyone explain to me the difference between the two categories of minutes? Why are there non-shared minutes on a share everything plan?

[RogersCorey]

Good morning @MichaelYYZ!

I wonder if you have any bonus minutes on your account that you received prior to taking on a Share Everything plan? We'd want to take a look at your account to be able to definitively answer this question.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey