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Shared vs. Non-Shared Minutes

MichaelYYZ
I plan to stick around

I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':

  • Voice (S) Unlimited Shared Minutes: XXX Minutes
  • Voice Non-shared Minutes: YYY Minutes

I cannot figure out the distinction between the two categories from the Detailed usage for Wireless number.

I am on a 5G Infinite Premium plan, with a phone line and an Apple Watch line.

Could anyone explain to me the difference between the two categories of minutes? Why are there non-shared minutes on a share everything plan?

1 REPLY 1

Re: Shared vs. Non-Shared Minutes

RogersCorey
Moderator
Moderator

Good morning @MichaelYYZ!

 

I wonder if you have any bonus minutes on your account that you received prior to taking on a Share Everything plan? We'd want to take a look at your account to be able to definitively answer this question.

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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