Service Fee Increase

[manoe9]

I received an email on Sept. 26 from Rogers subject: Our commitment to exceptional service. In the email they write: That’s why we’re committed to investing in enhancements across every level of the customer experience.

However, in my most recent bill, Rogers is increasing the service fee by $3 + HST for each of internet, TV and home phone. Rogers does this every year.  So who is paying for the enhancements: Rogers or the customers through the annual service fee increases. And it still takes up to an hour of waiting to speak with an agent, certainly not exceptional service. Cut the annual service fee increases to show that Rogers appreciates their customers. 

*Added Labels*

 

[RogersJermaine]

Hi @manoe9,

Welcome to the Rogers Community Forums and thank you for your first post.

We do appreciate our customers and understand how long wait times can be frustrating. You can always reach out to us by sending a private message to @CommunityHelps and we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Regards
RogersJermaine