Elderly lady went to LTC and POA can't cancel cable bc wait times too long

[ReganforSylvia]

Help! I'm POA for Sylvia who has dementia. She went into LTC home 2 weeks ago. I've been trying to call Rogers but Chat & phone are insanely busy. Now today it's >3 hr wait time. I can't have them call me back bc I'm juggling day job with organizing her affairs. How can a company simply make it impossible for low-income, infirm people to cancel after decades of service? Please help

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[ReganforSylvia]

Took "only" 2 hours online chat to cancel versus 3+ hours on phone. Sounds like this should be on social media - if an elderly person of limited means can't cancel a service (went to a nursing home!) but keeps paying, that's pretty bad. I started calling Nov 15 and wait times were too long then & just got longer.

[OLDYELLR]

Rogers has a Facebook page. Message there.