Self-Serve & Service Setup Fee Charge

[govindvaghasia]

I pre-ordered the iPhone 16 Pro Max 512GB through the online portal. The advertisement stated that the $70 setup fee would be credited, but my recent bill still includes this charge. The only credit applied was the $40 booking fee. Please address this discrepancy, as it impacts trust.

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[RogersMoin · Accepted solution]

Hello, @govindvaghasia.

We're thrilled you joined our Community. Congratulations on your iPhone 16 Pro Max!

It's great that you self-served online to order your device; did you ship it to your home? Depending on how the order was fulfilled, you may get charged the shipping or service setup fees.

We can look into it for you; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin

[govindvaghasia]

Than you @RogersMoin  for reading my post. well rogers fix my issue yesterday. It was good help from them on this thing. I pre book online using my portal and few days after I got a call from near by store to pickup. So i dont know whats exectly happend.