Ripped off by Rogers and collection company

[jworacing]

You won't believe this. I canceled my Rogers due to moving and awaited my final bill after equipment return. I paid the $106 and 4 days later received a text to pay so I inadvertently paid it again. They sent me a refund of the full amount of the extra payment. Fast Forward 4 months later and I made $130 payment accidentally to my now closed paid in full dead account. I notified Rogers and they sent me another refund. On October 28 some collections agency calls and says I owe $130.16. I check my dormant account and it shows the mistake payment and refund and shows a new payment of 130 dollars due Nov 10. So how does a bill for literally no services or active account end up in collections agency 12 days before the due date.? I have talked to numerous agents and still no answer. In the meantime I'm being credit screwed by collections agency. Help

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[RogersYasmine]

Hello @jworacing ! Thanks for reaching out to us. My name is Yasmine and I'll be happy to assist with your concern today. I understand that you received a bill and collection notice for an amount you were not aware of. I don't blame you for being upset.  😞

Just to confirm, were you able to reach back out to our Customer Care folks to inquire as to what that $130.16 was for? Is it possible that a final invoice was issued for services rendered prior to the cancellation date? For example, there may have been usage charges or unreturned equipment fees, etc. Normally, there is a reasonable explanation. If you were not able to speak to anyone to get this clarified, we are happy to take a look to see what transpired. 🙂

In order to proceed here, I'll need to look into your account, privately. If possible, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you, 

RogersYasmine

[Micru61]

Yup! These telecom companies are all the same..They literally steal our money, ruin livelihoods, AND CREDIT RATINGS!!! ...they are tantamount to criminal! The only way to fight back is to ask to speak to the office of the President anc or file a complaint with the CRTC!

[Micru61]

😂