Returning an In-Store Purchase

[Grandma7449]

On December 7th, I purchased an iPhone case as a Christmas present and it was the incorrect size. On December 29, when I went to the Rogers store where I purchased it, they were unable to exchange it as they do not carry the case needed for the size of iPhone. They could not process a refund as it was purchased over 15 days ago. Well of course it was! It was a Christmas present! I received absolutely no solution from the representative. Does this not seem a ridiculous policy at Christmas???

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[RogersMoin]

Hello, @Grandma7449.

Thank you for your post, and welcome to our Community.

It’s disheartening that the phone case purchased was the incorrect size. We appreciate you taking out the time to share your accessory return/exchange experience.

Thank you for the feedback.

Regards,

RogersMoin