Poor customer loyalty

[pick]

After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.

I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices for plans and hardware upgrades. I was told someone would contact me after filling out a form. Guess what? No one ever did.

Then, I was told to wait for Black Friday and Cyber Monday deals. I checked, but the process has been a mess. It feels like the employees don’t even have the right info. I’ve been given incorrect pricing and plan details multiple times.

It’s honestly pathetic for a company this size. After two decades, I expected way better. Rogers, this is not how you treat loyal

***Added Labels***

[Khushwant_]

I totally agree I have been with Rogers for 21 years. where as for new customers $50 plans are available for more than 100 Gb nothing for old customers. I was told the same and today Alisa called telling me that she is calling from the Presidents office. As a loyal customer she wanted to offer $140 monthly fee waiver but no price plans are available for me. Her offer was insulting after so many years being with Rogers. Makes a mockery of the customers when she said they do care. It seemed she just wanted to tick off her work by proving she called to resolve the concern. 

Better change mobile carriers. 

[LordDrakkon]

Loyalty means nothing in today's business world! The only loyalty you should have, is to the best price and deals out there and which ever company will give them to you. Never be afraid to switch! Switching every 2 to 3 years ensures you always get the best deals available at that time.

[Rodglas]

Going through this right now. Ill be with Bell inside the month if this continues

[RogersMaude]

Good afternoon @Rodglas,

Thank you for giving us the opportunity to assist you with your Rogers account.

First;y, I want to take the time to let you know we value your business and are thankful for your loyalty.

Could you tell us more information on the situation at hand?

What services do you have with Rogers and was it regardin an offer you received from another service provider?

Looking forward to your reply!

RogersMaude