Payment made to a closed rogers account.

[Christinekys]

Dear sir

Payment was made to a rogers account which was closed down long time ago . Please help

L

***Edited Labels***

[Christinekys]

Update: today, i have called rogers customer service and they said that they didn't see the money in our closed account, but RBC states they money already reaches rogers side.  If that's the case why is our money now showing?? seems like i am in the same situation as this guy:  https://communityforums.rogers.com/t5/Account-Support/Misapplied-Payment-to-old-account/td-p/525055

[RogersYasmine]

Hello @Christinekys ,

A warm welcome to our community and thank you for bringing this issue to our attention! 

I can see that we've been chatting with you via Private Message, but are still waiting for you to respond back. If this matter is still outstanding, please feel free to continue chatting with us privately so we may review your account details and assist further.

Thanks so much,

RogersYasmine