Not happy with customer service at all

[Nanny1]

I make an appointment ahead of time to see a representative at the Rogers store, only to be told, theres no representative available
and ill have to wait. Then I contact Rogers, VIA online chat, asked to speak to a human. So I'm 38 in line to wait. I waited and waited and when I pikd up my phone to see how many more were waiting, and the chat was cancelled because I didn't respond immediately!!! WTH??!!!!!! MY rogers bill has climbed in price to the point I won't be able to afford it anymore. I've considered Bell and now, I'm considering it even more

*Added Labels*

[RogersCorey]

Hello @Nanny1!

I am sorry to hear that you've had difficulties in getting ahold of us. If you'd like to explore potential plan options that might save you some money, please feel free to send a private message to @CommunityHelps so we can assist you further. 

For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey