Never made call-out shown on billing.

[gloria888]

I have two calls to US (long distance call) for around 82 minutes shown on my billing history. however, i never made those calls. No idea why those calls can be shown. does anyone has similar issue?

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[RogersYasmine]

Hello @gloria888 ,

Thanks for being a part of our community and for taking time to post your billing concern. 

May I confirm, was this charge for your home phone service or for your cellular service?

If it was for cellular, did you try checking your call history on your device for the same date and time of the call (as listed in your long distance billing details), to see if you can locate the call in question?  

We can also have a closer look at our end to see what has transpired. Feel free to send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine