Move request messed up by agent

[Gcr2324]

I have been without internet, since I decided to reschedule the installation date.
Even call to the office of the president didn't resolve anything since April 19th.
That office has no ability to place an appointment or resolve the issue in a timely manner.
Totally frustrating when you have to spend days trying to get a resolution.

***Edited Labels***

[RogersMoin]

Hello, @Gcr2324.

Welcome to our Community, and thank you for sharing your move reschedule experience. We understand the disruption and frustration you've been experiencing since having to reschedule your internet installation date. We sincerely apologize for the inconvenience this has caused. 

We are disappointed to hear that contacting the Office of the President did not resolve the issue or allow you to reschedule your appointment. This could likely be due to some challenges that they couldn't overcome. 

We look forward to seeing your Internet service restored as soon as possible. Thank you for being so patient.

Regards,

RogersMoin